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COMPLIMENTS AND COMPLAINTS

We are only as good as our feedback, so we would love to hear from you, the good, bad and even the ugly.

COMPLIMENTS

If you’d like to give us a pat on the back for something especially amazing – like a customer service agent who talked you through your bill, a salesperson who gave you great advice on handsets or the excellent writing on our website – we’re all ears. To boost our confidence, call 125 8881 or email us at [email protected]. If you email us, make sure you include your full name, date of birth and Boost Mobile number.

We do our best to provide topnotch customer service, but if Boost hasn’t lived up to your expectations in some way, please let us know in one of these ways:

COMPLAINTS

Boost Customer Care: 125 8881

The quickest way to resolve your complaint is by speaking with one of our consultants. We will aim to resolve your issue during the initial phone call. If the agent is unable to solve your problem, a manager will take responsibility to resolve your concerns.

If your matter is unresolved within 10 working days, the customer care representative will contact you with an update.

We aim to resolve all customer complaints within 15 working days.

We’ll aim to resolve your issue during the initial chat. If the agent is unable to solve your problem, a manager will take responsibility to resolve your concerns. If your matter is unresolved within 10 working days, the customer care representative will contact you with an update.

We aim to resolve all customer complaints within 15 working days.

Boost Head Office Email: [email protected]

Boost Head Office Address:
Ground Floor Suite 1A, 170-180 Bourke Rd
Sydney Corporate Park, Alexandria NSW 2015

Please make sure you include your your full name, date of birth and Boost Mobile number. We will respond to you within 5 working days of receiving your complaint, either having resolved the issue or to inform you that the matter requires further investigation. We aim to resolve all customer complaints within 15 working days.