If you’ve lost your SIM or got a new phone and your SIM card doesn’t fit, don’t worry. We can organise a new SIM to be sent out to you ASAP.
All you need to do is contact our Customer Care team on and let us know what type of phone you have or the SIM size you’re after. We’ll then send it out to you.
We’ll also give you the option to suspend your service until the new SIM is received – just in case someone tries to use it.
When you replace your SIM, you won’t lose your credit but credit expiry periods will still be applicable. If your credit is about to expire, you can to retain the credit balance until you receive your replacement SIM card.
You also won’t lose your mobile number when you get your replacement SIM card.