WHAT YOU SHOULD KNOW
HERE IS ALL INFORMATION TO KEEP YOU ACROSS EVERYTHING AUTO RECHARGE
BOOST AUTO RECHARGE – THE DETAILS
By setting up an auto recharge, you agree to these terms and conditions and you authorise us to charge or debit your nominated payment method.
THERE ARE TWO WAYS TO AUTO RECHARGE YOUR BOOST MOBILE SERVICE:
- Scheduled monthly recharge; and
- Recharge on expiry
By selecting Scheduled monthly recharge, you authorise us to charge or debit a fixed monthly amount to your nominated payment method on the same day each month.
By selecting Recharge on expiry, you authorise us to charge or debit a fixed monthly amount to your nominated payment method when your Pre-Paid unlimited talk and text inclusion expires.
You must have sufficient funds in your nominated payment method to honour the auto recharge. If your recharge transaction is rejected by your financial institution due to insufficient funds, we will attempt to obtain funds on the following day and the recharge will not be provided until funds are obtained. Your financial institution may charge you a fee for the rejected transaction.
Changes to your credit/debit card or cheque/savings details
If your credit/debit card details or expiry date change (e.g. if your Financial Institution Branch or Account Number change), you will need to cancel your existing auto recharge and set up a new one with your new details. You need to make these changes at least 2 days before your next auto recharge falls due. When your credit card is close to expiring, we will let you know by sending you a text message.
We may take a number of steps to help protect you from fraud. These include:
disabling your auto recharge after 3 failed PIN attempts;
temporarily suspending your auto recharge if you tell us that your service is lost or stolen; and
suspending your auto recharge if you tell us, or we know or suspect, that there has been fraudulent use of your service or the auto recharge.
REVERSING A RECHARGE TRANSACTION
If you have not used a recharge amount that has been credited to your account as a result of an auto recharge, you can ask us to reverse the recharge transaction by contacting us on 125 8881 within 6 months of that recharge transaction. We will refund the amount to the credit/debit card or cheque/savings account from which the debit was taken.
If you have a dispute regarding your auto recharge please contact Customer Care on 125 8881 from your Boost Mobile or 1800 100 933 from other phones.
Altering or cancelling your auto recharge
If you want to change or cancel your auto recharge, stop or defer a specific Payment, visit the self‐service option that supports this feature and follow the instructions. You must make these changes at least 24 hours prior to when your next auto recharge is due.
Changes to your auto payments
We may cancel or suspend your auto recharge at any time. If we do, you will receive notice from us, and an alternate method of payment will then need to be arranged.
CHANGES TO THESE TERMS & CONDITIONS
We may change any of the terms or conditions. If the change will benefit you or is of neutral impact on you, we can make the change immediately and are not required to notify you. If the change is required by law, we can make this change as soon as possible, but we will try to give you 3 days prior notice of the change.
If we reasonably consider that the change will have a major negative impact on the majority of our customers using the auto recharge or on a specific class of customers who use the auto recharge in a particular way (and you are one of this class), and the change is not an urgent change as described above, we will give you at least 30 days prior notice of the change. If we reasonably consider that the change will not have a major negative impact on the majority of our customers using the auto recharge or on a specific class of customers who use the auto recharge in a particular way, we will give you at least 14 days prior notice of the change.
If you require further assistance please do not hesitate to contact us anytime on 1258881 from your Boost Mobile or 1800 100 933 from other phones.