You can activate your SIM using your existing number or we’ll give you a new one.

If you are porting from Telstra to Boost Mobile, you will need a special blank Boost Mobile SIM. Please call 1800 026 678 and we will send one out to you.

Before you start, you’ll need:

  1. Your SIM serial number or service number
    (You can find these numbers either on your SIM Starter Kit or the Telstra packaging that came with your new device.)
  2. One valid form of ID
  • Australian driver’s licence or learner’s permit
  • Medicare card
  • Australian passport
  • International passport with valid Australian visa

To activate your SIM

Simply head to and follow the steps.

If you wish to keep your existing number simply select “Keep my existing number” during the activation process. You do not need to contact your previous provider. We’ll sort that out with them.

When you’ve completed the activation form

You’ll receive an SMS and email to confirm your activation is underway.

Your number should be active within 4 to 24 hours after activating.  If you make a request outside business hours, including Sundays and public holidays, we’ll process it on the next business day. If you are keeping your existing number, you can still use the number with your previous provider until the switch to us is complete.

When your Boost SIM is active, you’ll receive an SMS or email notification letting you know that your Boost Mobile service is ready to use. Learn how to manage your service at