12MTH WARRANTY
30 DAY GUARANTEE
FREE SHIPPING
72 POINT INSPECTION
HUGE SAVINGS
$30 SIM INCLUDED

REFURBISHED PHONES HELP TOPICS

ALL YOUR QUESTIONS ANSWERED IN ONE PLACE

REFURBISHED MEANS YOUR PHONE IS PRE-OWNED

A refurbished phone is a gently used, authentic phone that has undergone intensive testing and inspection to ensure it is in great working condition. The phone may have minor surfaces scratches or scuffs, but this will in no way affect the function of the phone.

Our partner Alegre, sources only Australian compliant phones that have been data wiped and cross checked against a national police lost and stolen database. They perform an industry leading 72 point check to ensure that the phone performs at a high standard.

These phones are in excellent working condition. Buy refurbished and land yourself a killer deal!

WE DON’T TAKE IMAGES OF EVERY PHONE

The images below, show examples of the types of minor surfaces scratches or scuffs that you may find on you refurbished phone.

We’re so convinced you’ll love your refurbished phone that we offer a 30 day satisfaction guarantee. If you’re not completely satisfied, return it within 30 days and we’ll refund or exchange it for you.

We’ve joined forces with Alegre to offer you great value on plans and refurbished phones. The guys at Alegre are experts in refurbished phones and source only Australian compliant phones that have been data wipes and cross checked against a national police lost and stolen database.

All refurbished phones supplied by our partner Alegre, undergo an industry leading 72 point check to ensure that the phone performs at a high standard.

  • AC USB Plug Test
  • Activation
  • Apple a Number
  • Branding
  • Charging
  • Computer USB Plug
  • Customer personal locked
  • FMI Locked / Google / Samsung locked
  • IMEI
  • Power
  • Buttons  – Menu
  • Buttons – Back
  • Buttons – Home
  • Buttons – Power
  • Buttons – Volume Down
  • Buttons – Volume Up
  • Silent button
  • Silent button flexibility
  • Fingerprint ID
  • GB
  • Make and Model
  • Unit Country of Origin
  • SD Card Insert
  • SD Card Test
  • SD Remove Test
  • SIM Reader
  • Vibration
  • 4G
  • Accelerometer
  • Air Gesture
  • Backlight
  • Battery Life – 80% of original capacity
  • Bluetooth
  • Buttons – Camera
  • Call Function
  • Camera  – Front Colour
  • Camera  – Front Pattern
  • Camera – Back Black
  • Camera – Back Colour
  • Camera – Back Pattern
  • Camera – Front Black
  • Display
  • Earpiece
  • Flash
  • Headset Plug Test
  • Headset Record Test
  • Headset Stereo Test
  • Headset Unplug Test
  • Internet Browser
  • LCD Hover Paint Test
  • LCD Paint Test
  • Liquid Damage Indicator
  • Samsung Knox Check
  • Microphone Playback Test
  • Microphone Record Test
  • Network
  • Near Field Communication
  • Proximity Sensor
  • Root Check
  • Sleep Test
  • Software Fault
  • Software Level (Version)
  • Speakerphone
  • Touch Screen
  • USB Wiggle
  • Video Camera (inc voice recorder) – Back
  • Video Camera (inc voice recorder) – Front
  • Voice Memo
  • Wi-Fi
  • Cosmetic Inspection
  • Refurbished Unit
  • Reset

We’re convinced you’ll love your refurbished phone! If you’re not completely satisfied, return it within 30 days and our refurbished partner Alegre, will refund or exchange it for you.

Simply contact Alegre on [email protected] (7 days) and request a Return Authorisation Number and instructions on how to ship your item back. Once received and inspected, the phone will be repaired, refunded or replaced.

The satisfaction guarantee is void if the phone:

  • Cracked screen or physically damaged
  • Water damage
  • Software that has been tampered with
  • Unauthorised repairs (3rd party repairs)
  • Customer has failed to take reasonable steps to avoid the quality becoming unacceptable
  • Customer has used the product abnormally

Please note:

  • 30 day satisfaction guarantee is valid for refurbished phones only (excludes new phones, SIMs and SIMs bundled with refurbished phones)
  • Alegre do not accept responsibility for return items until they reach the warehouse so we strongly suggest using tracking and/or insurance for the delivery
  • Alegre will not accept a returned device that is iCloud or Google locked. If your device is account locked you will receive a notification from to remove the lock. The device will be returned if still locked after 5 business days
  • IMEI will be validated against the IMEI shipped. Return will not be accepted on mismatched IMEI’s

Refurbished phones are backed by Alegre’s 12 month warranty, so you can rest assured that you’re covered. The warranty period begins from the day you receive your device and will be valid up until the very last day of the warranty period.

The phones come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This excludes faults caused by the way the device is treated and/or used.

Prior to returning a device for warranty, please contact Alegre [email protected] (7 days) to obtain a Return Authorisation Number along with instructions on how to ship your item back. Once received and inspected, the phone will be repaired, refunded or replaced.

Warranty is void in the below instances:

  • Cracked screen or physically damaged
  • Water damage
  • Software that has been tampered with
  • Unauthorised repairs (3rd party repairs)
  • Customer has failed to take reasonable steps to avoid the quality becoming unacceptable
  • Customer has used the product abnormally

Please note:

  • 12 month warranty is valid for refurbished phones only (excludes new phones, SIMs and SIMs bundled with refurbished phones)
  • Alegre do not accept responsibility for return items until they reach the warehouse so we strongly suggest using tracking and/or insurance for the delivery
  • Alegre will not accept a returned device that is iCloud or Google locked. If your device is account locked you will receive a notification from to remove the lock. The device will be returned if still locked after 5 business days
  • IMEI will be validated against the IMEI shipped. Return will not be accepted on mismatched IMEI’s

In addition to your refurbished phone,

you’ll receive a Boost SIM card and a charging cable (wall chargers aren’t included).

All refurbished phones are network unlocked and can be used on any GSM network.

All orders placed before 11am will ship the same business day and orders placed after 11am will ship the following business day. Metro orders will arrive within 1-3 business days. Rural locations and PO Boxes will arrive within 1-6 days.

You’ll receive an email with tracking details when your package has been dispatched. All orders will require a signature upon delivery.

For questions on an order please contact [email protected]e.net.au (7 days).

Absolutely. Once your order has been shipped, your tracking number will be emailed to you.

For security purposes, we can only ship to the address provided at checkout. It is extremely important that the correct and properly formatted shipping address be used at the time of checkout.

Our partner Alegre can assist with any questions you have regarding your refurbished phone order. The easiest way to contact Alegre is by email [email protected] (7 days) if you contact Alegre between 9am-5pm you’ll usually receive a response within 4 hours.

If you have questions regarding a Boost SIM, please contact Boost Customer Care on 125 8881 (Boost Customers) or 1800 100 933 (New Customers).