CHANGES TO INTERNATIONAL INCLUSIONS

We've made some changes to the included destinations for international calls. 

 

From 1 February 2022, Brazil and the Netherlands became available for unlimited calls, and Argentina was included as one of the 30 destinations with an allocation of call minutes.

 

From 29 March 2022, Afghanistan was no longer available for international calls, and the Philippines and South Africa were moved from unlimited calls to an allocation of call minutes.

Frequently Asked Questions

As you are an existing customer, on your next recharge after 1st Feb 2022, you will no longer be able to call Afghanistan. If you try, your call will not be connected.
We encourage you to look into using data and apps to contact people in Afghanistan, such as Whatsapp, Facebook, Facetime or other apps that allow you to keep in touch.

As
you are an existing customer, on your next recharge after 1st Feb 2022, you will be able to continue
calling Philippines and South Africa but instead of having unlimited minutes to
make calls, these countries will now be limited to a capped number of minutes.

For a $30/$40/$50/$70 recharge, you will be limited to 300mins / recharge

For a $200 recharge, you will be limited to 1200 mins / recharge

For a $300 recharge, you will be limited to 3600mins / recharge

As you are an existing customer, on your next recharge after 1st Feb 2022, you will be able to continue calling Netherland and Brazil but you’ll now be able to call these countries on an unlimited basis! There will be no capped number of minutes per recharge

No. There are no changes to the number of international SMS that each recharge includes. International SMS is to any country in the world, regardless of whether you can call that country or not.

The international calling pack has been added to the service of customers who have an active 12 month expiry plan ($200 or a $300 recharge) that included calls and text to Afghanistan, Philippines and South Africa.

The international calling packs include:
• Unlimited calls/text to Philippines and South Africa. This pack has been applied to your service if you called these countries in the last 6 months and have an active $200 or $300 recharge.
• 1200mins/1200 texts to Afghanistan if you have an active $200 recharge or 3600mins/3600 texts to Afghanistan if you have an active $300 recharge. The relevant pack has been applied to your service if you called Afghanistan in the last 6 months.