NUMBER TRANSFER – FAQS

When transferring your number to Boost, you’ll be sent an sms to verify you have access to the phone number that is being transferred.

It is a legal requirement that we verify all customers who wish to transfer their number to Boost from another provider. 


This authentication process has been implemented industry-wide to protect you and limit fraud, by preventing people from improperly transferring other people’s phone numbers.

A six-digit code will be sent via SMS to the mobile number being transferred.

To verify that you have access to the phone number, you’ll need to enter this code into the activation section of the Boost website.

Number transfer verification ensures that a customer has access to the mobile service they are requesting to transfer.

This helps us to protect our customers from fraud and illegitimate number transfers.

It is a legal requirement that we verify all customers who wish to transfer their number to Boost from another provider.

Your mobile service will not be transferred to Boost without successful completion of the verification process.

We can now send an SMS over Wi-Fi.

Please try connecting to Wi-Fi and then ask us to resend the code.

Don’t worry, we can send you another.

You can even request another code yourself through our online shop.

Your SMS code only works for 24 hours; don’t worry though, if it expires you can request one again in activate on the Boost website.

Don’t worry, simply Message us for assistance. Alternatively, you can just wait 24 hours and then try again later.

In order to receive the verification SMS, please borrow a working handset and insert your current SIM.

If the SIM has been lost or stolen, please get a replacement SIM from your current provider to complete your number transfer.

If you suspect your service has been fraudulently transferred (including if you suspect that it has been transferred without your permission), you should immediately contact your current provider, and the Australian Federal Police or the relevant State or Territory Police immediately to report that activity.

You should also immediately report that activity to Scamwatch or IDCARE. There is no need to contact Boost - we cannot cancel it for you, as the number is in transit and is therefore not in Telstra’s systems yet.