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SHIPPING & DELIVERY

FREE SHIPPING ON ALL PURCHASES

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NEW PHONES & SIMS

Our new phones and SIMs are shipped by our partner Telstra. There is currently a delay to our online deliveries, you should receive your order within the following business days

METRO AREAS

10 business day for capital cities – Sydney, Melbourne, Adelaide, Perth, Canberra, Darwin, Hobart & Brisbane (order before 4pm).

NON METRO

12-15 business days.

REGIONAL / REMOTE AREAS

12-17 business days.

QUESTIONS

For questions on your order, please message us by clicking the “Message us” button on our Help page

REFURBISHED PHONES

Our refurbished phones are shipped by our partner Alegre. All orders placed before 11am will ship the same business day and orders placed after 11am will ship the following business day. You should receive your order within the following business days.

REGIONAL / REMOTE AREAS

5-7 business days.

QUESTIONS

For questions on your refurbished phone order please contact [email protected] (7 days)

ON ALL ORDERS

Please ensure you enter the correct delivery address and contact details. Boost Mobile and its partners will not be held responsible for items that are shipped to an address you submitted incorrectly.

If you are not at home when your order is delivered it will be taken to Australia Post and you will have to make arrangements (at your cost) to collect it. We will leave a card with the details of where it is with details of your order number which you can track by visiting here.

IMPORTANT

If you are not at home when your order is delivered it will be taken to Australia Post and you will have to make arrangements (at your cost) to collect it. We will leave a card with the details of where it is with details of your order number which you can track by visiting here.

If you receive an order and have any issues, please contact our customer care team on 125 8881. Please ensure you enter the correct delivery address and contact details. Boost mobile will not be held responsible for items that are shipped to an address you submitted incorrectly. You will be given the opportunity to review and confirm your address on the review section of the website. If this is not noticed until after your order is finalised, please contact us by calling 125 8881. If your order has been dispatched before you notify us, you may be charged an additional fee for re-directing the order.