Subject to stock availability and your delivery location, you should receive your order within the following business days:

• Non-Metro areas – 2-5 business days.
• Regional/Rural/Remote areas – 2-7 business days.

 For security reasons, you’ll need to show the same ID you used to order online when accepting your delivery from courier.

If you aren’t at home when your order is delivered, it’ll be taken to Australia Post and you’ll have to make arrangements (at your cost) to collect it. We’ll leave a card with the details of where it is and your order number.

If you have any issues with your order, contact our Customer Care team on 125 8881 (8am-9pm, 7 days) or on live chat (24hrs, 7 days). Please ensure you enter the correct delivery address and contact details. Boost Mobile will not be held responsible for items that are shipped to an address you submitted incorrectly. You will be given the opportunity to review and confirm your address on the review section of the website. If this is not noticed until after your order is finalised, please contact us by calling 125 8881. If your order has been dispatched before you notify us, you may be charged an additional fee for redirecting the order.

There are two ways to get your hands on a Boost SIM:

1. In our online shop
2. At your local Boost Retailer

If you are a Telstra customer and wish to change to Boost, then you’ll need a blank SIM which you can get from Customer Care. More info here.

Boost currently stock SIM cards to the value of $2, $10 and $40. If you want to join Boost on a $30 or $50 prepaid plan, grab a $2 SIM and recharge to the value you want.

iPhones are compatible with the Boost network, but we don’t currently have any iPhones in stock. You can check out Boost’s range of phones here.

If you’re bringing a phone to Boost, make sure it’s unlocked.