WHY BOOST MOBILE?

WE UNDERSTAND THE STRESS OF FINDING THE RIGHT MOBILE PROVIDER, SO WE’VE CUT THE NONSENSE AND KEPT THINGS SIMPLE.

Massive data. No contracts. All on Australia’s biggest mobile network. Exactly how mobile should be.

And if that’s not enough, ask our customers. They’ve given us a massive five stars on Canstar Blue for satisfaction, customer service, network coverage, ease of recharge, billing, sign up and activation.

Check it out here

DATA ROLLOVER

Haven’t used all your data? No dramas. Rollover any unused data to your the next recharge.

AUSTRALIA’S BIGGEST MOBILE NETWORK

Heading outback or to a secret surf spot? We’ve got you covered on the full Telstra Mobile Network.

BYO NUMBER

Don’t worry your crush will still call. You can bring your number to Boost or grab one of ours.

NO LOCK-IN’S

We’ve cut the stress and kept things simple. No contract. Pay as you go.

FASTER ON 4G

Skip the buffering and load times. That’s the benefit of Australia’s biggest mobile network.

SIMPLE & FLEXIBLE

In just a few clicks you’ll be ready to go with the freedom to switch your prepaid plan as often as you change your pants.

We are the 2018 winner of Canstar Blue’s annual review of prepaid phone plan providers which compared value for money, customer service, network coverage, ease of recharge, sign up & activation, billing and overall satisfaction.

RATED BRANDS

OVERALL SATISFACTION

VALUE FOR MONEY

CUSTOMER SERVICE

NETWORK COVERAGE

EASE OF RECHARGE

SIGN UP & ACTIVATION

BILLING

N/A

ABOUT THE RESEARCH

Canstar Blue surveyed 6,000 Australian adults across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group who currently have a prepaid mobile phone plan in their name and they pay the bills – in this case, 1,909 people. Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then alphabetically. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.

COMMON QUESTIONS

There are two ways to get your hands on a Boost SIM:

  1. In our online shop
  2. At your local Boost Retailer including selected Telstra stores

If you are a Telstra customer and wish to change to Boost, then you’ll need a blank SIM which you can get from Customer Care. Boost currently stock SIM cards to the value of $2, $10 and $40. If you want to join Boost on a $30 or $50 prepaid plan, grab a $2 SIM and recharge to the value you want.:

Porting your number across to Boost Mobile is easy.

When activating your SIM, simply select the “Bring my phone number” tab. Fill in your details and we’ll sort it out with your previous provider. Your number should be active on Boost Mobile within 4 to 24 hours after activating.  If you make a request outside business hours, including Sundays and public holidays, we’ll process it on the next business day. You can still use the number with your previous provider until the switch to us is complete.

If you are porting from Telstra to Boost Mobile, you will need a special blank Boost Mobile SIM. Please call 125 8881 (8am-9pm AEST, 7 days) and we will send one out to you.

There are four ways to recharge with Boost. The most popular option is on the Boost Mobile App.

  1. On our app –download android download iphone
  2. Online
  3. Dialing #111# from your phone
  4. care.boost.com.au from your phone’s browser

You can pay with a credit card, PayPal or a voucher purchased from a retailer.

Auto Recharge

Set it. Forget it. With auto recharge your phone will automatically recharge each month so you can get on with the more exciting stuff. Your recharge will be set to the same date each month. So if it is a 31 day month your recharge will last for 31 days!

Here’s how to set it up:

  • Recharge using your credit card on the Boost Mobile App, care.boost.com.au or by dialling #111# on your phone
  • Save the details and select “auto recharge”
  • Set your start date and never think about recharging again