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COMMON QUESTIONS

To call overseas you will need to purchase a $15 Add-On. It includes UNLTD international calls and text to standard numbers in 10 countries (Canada, China, Germany, Ireland, Malaysia, New Zealand, Singapore, South Africa, UK and USA) and $15 of credit to for calls to other countries. Or you can use your data and VoIP services and like Skype and What’s App.

 If you’re on UNLTD Plus offer (joined Boost between 12 July 2016 – 31 October 2017 and have not changed to Anytime Plus)

The $40UNLTD+ and $50UNLTD+ plans include unlimited international calls and text to 10 countries; Canada, China, Hong Kong, India, Malaysia, New Zealand, Singapore, South Korea, UK and USA.

 If you are on the $10 or $30UNLTD+ plan or if you would like to call a country not included as part of your plan, you will need a $10 Bolt-On. You can purchase a $10 Bolt-On using your usual recharge method.  Calling numbers internationally is more expensive than making calls within Australia. View international rates.

 If you’re on UNLTD offer (joined before 12 July 2016 and have not changed your offer)

Unless you have changed your offer, you will be on an offer called “UNLTD” this offer does not include any international calls or texts.  To make international calls on the UNLTD offer, you’ll need to top up your $20ULTRA or $40UNLTD plan with a $10 Add-On. More information on Add-Ons.

 If you would like international calls included in your plan (as detailed above) you can change your offer from “UNLTD” to “UNLTD Plus” Find out how to change your offer.

o   Change “When does my number become inactive?” to “How do I get the new offer/recharges?”

 

To check or change your offer:

  1. Open your favourite recharge option:
    • Boost Mobile App (available for Android and iPhone)
    • care.boost.com.au (from your phone’s browser)
    • dial #111#
  2. Go to “My offer”

 If it says UNLTD® or UNLTD Plus™ you are on our old offer.
If you would like to change to the new offer (Anytime Plus) simply select “Change offer” and follow the prompts.