Stay Recharged

Recharge & check your balance so you can never stop playing.

Download
the Boost App

  • Check your balance
  • Recharge
  • Set up Auto Recharge
  • View your usage history
Get it on Google Play

Recharge online

Dial #111#

  • Recharge
  • Set up auto recharge
  • Check your balance

Common Questions

How do I activate my SIM?

You can activate your SIM using your existing number or we’ll give you a new one.

If you are porting from Telstra to Boost Mobile, you will need a special blank Boost Mobile SIM. Please call 1800 026 678 and we will send one out to you.

 

Before you start, you’ll need:

1.       Your SIM serial number or service number
(You can find these numbers either on your SIM Starter Kit or the Telstra packaging that came with your new device.)

2.       One valid form of ID

  • Australian driver’s licence or learner’s permit
  • Medicare card
  • Australian passport
  • International passport with valid Australian visa

 

To activate your SIM

Simply head to boost.com.au/activate and follow the steps.

If you wish to keep your existing number simply select “Keep my existing number” during the activation process. You do not need to contact your previous provider. We’ll sort that out with them.

 

When you’ve completed the activation form

You’ll receive an SMS and email to confirm your activation is underway.

Your number should be active within 4 to 24 hours after activating.  If you make a request outside business hours, including Sundays and public holidays, we’ll process it on the next business day. If you are keeping your existing number, you can still use the number with your previous provider until the switch to us is complete.

When your Boost SIM is active, you’ll receive an SMS or email notification letting you know that your Boost Mobile service is ready to use. Learn how to manage your service at boost.com.au/hello.

How do I call overseas?

International calls and texts are included in some of or prepaid plans.

 

If you joined after 12 July 2016

The $40UNLTD+ and $50UNLTD+ plans include unlimited international calls and text to 10 countries; Canada, China, Hong Kong, India, Malaysia, New Zealand, Singapore, South Korea, UK and USA.

If you are on the $10 or $30UNLTD+ plan or if you would like to call a country not included as part of your plan, you will need a $10 Bolt-On. You can purchase a $10 Bolt-On using your usual recharge method.  Calling numbers internationally is more expensive than making calls within Australia. View international rates.

 

If you joined before 12 July 2016

Unless you have changed your offer, you will be on an offer called “UNLTD” this offer does not include any international calls or texts.  To make international calls on the UNLTD offer, you’ll need to top up your $20ULTRA or $40UNLTD plan with a $10 Add-On. More information on Add-Ons.

If you would like international calls included in your plan (as detailed above) you can change your offer from “UNLTD” to “UNLTD Plus” Find out how to change your offer. 

When does my number become deactivated?

If your phone isn’t recharged for a period of 6 months it will be deemed inactive and your number will be redeployed.