What you need to know...
These Auto Recharge Terms and Conditions set out specific terms that apply to Auto Recharge on a Boost Mobile service. These terms are in addition to the other terms that apply to your service.
What is Auto Recharge?
- Auto Recharge can be set up in order to pay for any Prepaid Boost mobile service.
- If you set up Auto Recharge, you are authorising Boost to automatically charge you the Auto Recharge Amount on the date that your current recharge expires.
- The Auto Recharge Amount is the price of your Prepaid service, which may change from time to time in accordance with Our Customer Terms.
- You will be charged the Auto Recharge Amount on the date that your current recharge expires. You can see the scheduled date of your next Auto Recharge in the My Boost Mobile app.
- When you’ve chosen to Auto Recharge on a recharge that includes data rollover, unused data from your current recharge will roll over to use in your next recharge if the new recharge occurs before expiry of your current recharge.
How do I set up Auto Recharge?
- You need a Boost ID to set up Auto Recharge.
- Only the account owner can set up Auto Recharge. Other people (including people with full authority) cannot set up Auto Recharge.
- You can set up Auto Recharge in the My Boost Mobile app or by opting into Auto Recharge following a successful Recharge. You must be logged in with your Boost ID to set up Auto Recharge.
Any personal information you provide when setting up Auto Recharge will be treated in accordance with Privacy Policy. - To set up Auto Recharge, you need to have a current active recharge on your Prepaid Mobile service that is not due to expire in the next 48 hours. If it’s due to expire or has already expired, complete your next recharge manually, and then follow the instructions to set up auto recharge online. The auto recharge setup option is at the end of the flow.
Auto Recharge Payment Method
- You must nominate a credit or debit card (Mastercard or VISA) for Auto Recharge transactions (Auto Recharge Payment Method).
- By setting up Auto Recharge you authorise Boost to charge the Auto Recharge Amount to your Auto Recharge Payment Method when your current recharge expires.
- Boost will send you an Auto Recharge courtesy reminder email before your current recharge expires. You agree that we may charge the Auto Recharge Amount even if you don’t receive a courtesy reminder email.
- You must have sufficient funds in your Auto Recharge Payment Method for the Auto Recharge to be successful.
- We will notify you if your Auto Recharge fails. Auto Recharge will fail if there’s insufficient funds or if the Auto Recharge Payment Method has expired. This may mean you won’t be able to make outgoing calls, text or use data until you manually recharge your service.
- If your Auto Recharge fails, you’ll need to manually recharge for that month. Your Auto Recharge will recommence from the next recharge period.
- If you need to update your Auto Recharge Payment Method, sign in to the My Boost Mobile app. Go to the Services tab and select your Prepaid service. Select Auto recharge then Change payment method.
- If you manually recharge while you have Auto Recharge set up, your next scheduled Auto Recharge date will be automatically extended until the expiry date of either the manual recharge or the Auto Recharge expiry date, whichever comes later. Note that if you make a manual recharge within 48 hours of a scheduled Auto Recharge, the Auto Recharge will still go ahead.
- You can find Auto Recharge payment receipts and see the scheduled date of your next Auto Recharge in the My Boost Mobile app.
How do I change or cancel Auto Recharge?
- You can only cancel your Auto Recharge if your next scheduled recharge is more than 48 hours away. If you cancel your Auto Recharge less than 48 hours before your current recharge expires, you will still be charged for your upcoming Auto Recharge. The cancellation will take effect when that recharge expires.
- To change the Auto Recharge Amount, sign in to the My Boost Mobile app. Go to the Services tab and select your Prepaid service. Select Auto recharge then Change amount.
You can cancel the Auto Recharge by:
- Logging into the My Boost Mobile app. You need to be logged in with your Boost ID in order to cancel; or calling us on 125 8881
- You will need to cancel your Auto Recharge if your handset is lost or stolen, or if you are no longer the account owner.
Without limitation, we may cancel your Auto Recharge if:
- we cancel your underlying Prepaid service in accordance with our rights to do so under Our Customer Terms; or
- we suspect fraud.