Support Article

How do I activate my SIM?

You can activate your SIM using your existing number or we’ll give you a new one.

Before you start, you’ll need:

  • Your SIM serial number - you can find this on the back of your SIM pack
  • One valid form of ID - Australian driver’s license or learner’s permit, Medicare card, Australian passport, International passport with valid Australian visa

To activate your SIM

Simply head to activate and follow the steps.

If you wish to keep your existing number simply select “Keep existing number” during the activation process. You’ll be sent an SMS to verify you have access to the phone number that is being transferred.

Please keep your old SIM in your phone until you’ve completed the activation form.


When you’ve completed the activation form you’ll receive an SMS and email to confirm your activation is underway.

Your number should be active within 4 to 24 hours after activating.  If you make a request outside business hours, including Sundays and public holidays, we’ll process it on the next business day. If you are keeping your existing number, you can still use the number with your previous provider until the switch to us is complete.

When your Boost SIM is active, you’ll receive an SMS or email notification letting you know that your Boost Mobile service is ready to use. Learn how to manage your service here.


If your Boost SIM has not been activated within 24 hours, please Message us

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