Divert to voicemail

Call forwarding is your go-to move for redirecting incoming calls to a different number - whether you’re busy, out, or just need a break. And the best part? It’s built right into every unlimited call plan!
 

What’s Call Forwarding All About?

• Call Forward All Calls (Unconditional): Instantly sends every call to your chosen number.
• Call Forward No Answer: Forwards calls if you miss them after about 15 seconds.
• Call Forward Unreachable: Redirects calls if your phone’s switched off or if you’re out of network range.
• Call Forward Busy: Passes calls along when you’re already chatting on another call.
   

How to Set Up Call Forwarding

Option 1: Using Your Dial Pad

Most phones let you set this up directly via your dial pad. We recommend using manual codes to keep things crystal clear.

• To Turn On Call Forwarding:

  1. Open your dial pad like you’re about to make a call.
  2. Enter:
     ****[Forwarding Code][Phone Number]10#
     Example for All Calls (Unconditional): **21_0400123456_10#
  3. Hit the call/send button.

• To Turn Off Call Forwarding:

  1. Open your dial pad.
  2. Enter:
     ##[Forwarding Code]#
     Example for Call Forward Busy: ##67#
  3. Press the call/send button.

• To Check Your Call Forwarding Status:

  1. Open your dial pad.
  2. Dial:
     *#[Forwarding Code]#
     Example for Call Forward No Answer: *#61#
  3. Hit call/send to see your current status.
      

Option 2: Using SMS (For Unconditional Call Forwarding Only)

Prefer texting? No problem—just send a message to 144.

• Turn On Unconditional Call Forwarding:

  Text: CFU ON [phone number]
  Example: CFU ON 0400123456
  You’ll get a reply like: “CFU to ‘nominated number’ is enabled.”
  

• Turn Off Unconditional Call Forwarding:

  Text: CFU OFF
  You’ll see: “CFU is disabled.”
  

• Check Your Unconditional Call Forwarding Status:

  Text: CFU Status
  You’ll receive a status update (e.g., “CFU to 101 is enabled” or “CFU is disabled”).
  
  

Quick Call Forwarding Cheat Sheet

• All Calls (Unconditional): Code 21
• No Answer: Code 61
• Unreachable: Code 62
• Busy: Code 67

Just remember:

• Turn On: Dial ****[Code][Phone Number]10#
• Turn Off: Dial ##[Code]#
• Check: Dial *#[Code]#