Some older mobile devices may not be able to make Triple Zero (000) calls via the Vodafone/TPG mobile network when your primary mobile network is unavailable. Find out how to check and what you need to do.
What do I need to do?
Depending on the model of your mobile, you have one of two actions you need to take to make sure you can make Triple Zero calls in emergency when your primary mobile network is unavailable:
- Replace it with a newer model or
- Keep the device and update it to the latest software
Samsung models, released more than seven years ago must be replaced. We would’ve sent you an email or SMS to let you know your device has been impacted.
Check how your mobile has been impacted
Models that must be replaced
| Model No. | Device Name |
|---|---|
| SM-A720F | Galaxy A7 (2017) |
| SM-A520F | Galaxy A5 2017 |
| SM-J120ZN | Galaxy J1 2016 |
| SM-J320ZN | Galaxy J3 2016 |
| SM-J530Y | Galaxy J5 (2017) |
| SM-N920I | Galaxy Note 5 |
| SM-N950F | Galaxy Note 8 |
| SM-G920I | Galaxy S6 |
| SM-G925I | Galaxy S6 edge |
| SM-G928I | Galaxy S6 Edge+ |
| SM-G930F | Galaxy S7 |
| SM-G935F | Galaxy S7 Edge |
GT I9060I DS |
HUI |
N9005 |
SC-02M |
SC-42A |
SCV46 |
SCV49 |
SGH-E250 |
SGH-N714 |
SGH-N778 |
SM-A600FN |
SM-G355H DS |
SM-G360H DS |
SM-A013F/DS |
SM-A013G |
SM-A013G/DS |
SM-A013M |
SM-A013M/DS |
SM-A015T1 |
SM-A015W |
SM-A022F |
SM-A022F/DS |
SM-A022G/DS |
SM-A022M |
SM-A022M/DS |
SM-A102N |
SM-A102U |
SM-A102U1 |
SM-A102W |
SM-A105F |
SM-A105F/DS |
SM-A105FN |
SM-A105FN/DS |
SM-A105G |
SM-A105G/DS |
SM-A105M |
SM-A105M/DS |
SM-A105N |
SM-A107F |
SM-A107F/DS |
SM-A107M |
SM-A107M/DS |
SM-A176U |
SM-A176U1 |
SM-A202F/DS |
SM-A202K |
SM-A2070 |
SM-A207F |
SM-A207F/DS |
SM-A207M |
SM-A207M/DS |
SM-A215AZ |
SM-A260F |
SM-A260F/DS |
SM-A260G/DS |
SM-A307FN |
SM-A307FN/DS |
SM-A307G |
SM-A307G/DS |
SM-A307GN/DS |
SM-A307GT/DS |
SM-A320F DS |
SM-A320FL |
SM-A405FM/DS |
SM-A405FN |
SM-A405FN/DS |
SM-A405S |
SM-A5070 |
SM-A507FN/DS |
SM-A600A |
SM-A600AZ |
SM-A600F |
SM-A600F/DS |
SM-A600FN |
SM-A600FN/DS |
SM-A600G |
SM-A600G/DS |
SM-A600GN |
SM-A600GN/DS |
SM-A600N |
SM-A600T |
SM-A600T1 |
SM-A600U |
SM-A6050 |
SM-A6058 |
SM-A605F |
SM-A605F/DS |
SM-A605FN |
SM-A605FN/DS |
SM-A605G |
SM-A605G/DS |
SM-A605GN |
SM-A605GN/DS |
SM-A605K |
SM-A6060 |
SM-A606F/DS |
SM-A606Y/DS |
SM-A7070 |
SM-A707F/DS |
SM-A707F/DSM |
SM-A710F DS |
SM-A710S |
SM-A730F |
SM-A730F DS |
SM-A750C |
SM-A750F |
SM-A750F/DS |
SM-A750FN |
SM-A750FN/DS |
SM-A750G |
SM-A750G/DS |
SM-A750GN |
SM-A750GN/DS |
SM-A750N |
SM-A8050 |
SM-A805F |
SM-A805F/DS |
SM-A805F/DSM |
SM-A805N |
SM-A9200 |
SM-A920F |
SM-A920F/DS |
SM-A920N |
SM-C5000 |
SM-G160N |
SM-G313HY |
SM-G316ML |
SM-G360H |
SM-G3815 |
SM-G390F |
SM-G390W |
SM-G390Y |
SM-G532F |
SM-G532F DS |
SM-G532G DS |
SM-G570F DS |
SM-G6000 |
SM-G600FY |
SM-G611F |
SM-G611F DS |
SM-G611FF/DS |
SM-G611K |
SM-G611L |
SM-G611M |
SM-G611M/DS |
SM-G611MT/DS |
SM-G611S |
SM-G615F DS |
SM-G7102 |
SM-G800HQ |
SM-G8850 |
SM-G8858 |
SM-G885F/DS |
SM-G885S |
SM-G885Y/DS |
SM-G8870 |
SM-G887F |
SM-G887F/DS |
SM-G887N |
SM-G888N0 |
SM-G889A |
SM-G889F |
SM-G889G |
SM-G889N |
SM-G889N0 |
SM-G889YB/DS |
SM-G892A |
SM-G892U |
SM-G900F |
SM-G900FD |
SM-G900H |
SM-J105F DS |
SM-J106H DS |
SM-J110H DS |
SM-J200F |
SM-J200G DD |
SM-J200M |
SM-J260GU/DS |
SM-J260Y |
SM-J330F |
SM-J330F DS |
SM-J330FN |
SM-J330G |
SM-J330G DS |
SM-J330L |
SM-J330M |
SM-J330M DS |
SM-J330MT |
SM-J330N |
SM-J336AZ |
SM-J337A |
SM-J337AZ |
SM-J337T |
SM-J337U |
SM-J337W |
SM-J400F |
SM-J400F/DS |
SM-J400G |
SM-J400G/DS |
SM-J400M |
SM-J400M/DS |
SM-J415F |
SM-J415F/DS |
SM-J415FN |
SM-J415FN/DS |
SM-J415G |
SM-J415G/DS |
SM-J415GN |
SM-J415GN/DS |
SM-J415N |
SM-J500H DS |
SM-J600F |
SM-J600F/DS |
SM-J600FN |
SM-J600FN/DS |
SM-J600G |
SM-J600G/DS |
SM-J600GF/DS |
SM-J600GT |
SM-J600GT/DS |
SM-J600L |
SM-J600N |
SM-J610F |
SM-J610F/DS |
SM-J610FN |
SM-J610FN/DS |
SM-J610G |
SM-J610G/DS |
SM-J700F |
SM-J700H DS |
SM-J701F |
SM-J701F DS |
SM-J701FB/DS |
SM-J701M |
SM-J701M DS |
SM-J701MT |
SM-J701MT DS |
SM-J701MT/SS |
SM-J720F |
SM-J720F/DS |
SM-J720M |
SM-J720M/DS |
SM-J737A |
SM-J737S |
SM-J737T |
SM-J737T1 |
SM-J737U |
SM-M013F/DS |
SM-M017F/DS |
SM-M022F/DS |
SM-M022G/DS |
SM-M022M/DS |
SM-M105F/DS |
SM-M105G |
SM-M105G/DS |
SM-M105M |
SM-M105M/DS |
SM-M105Y |
SM-M105Y/DS |
SM-M107F/DS |
SM-M205F |
SM-M205F/DS |
SM-M205FN/DS |
SM-M205G/DS |
SM-M205M |
SM-M205M/DS |
SM-M205N |
SM-M305F |
SM-M305F/DS |
SM-M305M |
SM-M305M/DS |
SM-M3070 |
SM-M307F |
SM-M307F/DS |
SM-M307FN |
SM-M307FN/DS |
SM-M405F/DS |
SM-N900 |
SM-N9000Q |
SM-N9005 |
SM-N910H |
SM-N930S |
SM-N935F |
SM-N935F DS |
SM-N935K |
SM-N935L |
SM-N935S |
SM-S102DL |
SM-S205DL |
SM-S260DL |
SM-S337TL |
SM-S357BL |
SM-S506DL |
SM-S757BL |
YGI |
Models to keep and update to the latest available software version
| Model No. | Device Name |
|---|---|
| CPH2135 | Oppo A53s |
| SM-A315G | Galaxy A31 |
| SM-A325F | Galaxy A32 |
| SM-A426B | Galaxy A42 5G |
| SM-A505YN | Galaxy A50 |
| SM-A525F | Galaxy A52 |
| SM-A715F | Galaxy A71 |
| SM-A716B | Galaxy A71 5G |
| SM-A725F | Galaxy A72 |
| SM-A530F | Galaxy A8 (2018) |
| SM-G610Y | Galaxy J7 Prime |
| SM-J730G | Galaxy J7 Pro |
| SM-J810Y | Galaxy J8 |
| SM-N970F | Galaxy Note10 |
| SM-N980F | Galaxy Note20 |
| SM-N985F | Galaxy Note20 Ultra |
| SM-G780F | Galaxy S20 FE |
| SM-G780G | Galaxy S20 FE |
| SM-G985F | Galaxy S20+ |
| SM-G398FN | Galaxy XCover 4s |
| SM-G525F | Galaxy XCover 5 |
| SM-F707B | Galaxy Z Flip 5G |
| SM-A115F | Galaxy A11 |
| SM-A125F | Galaxy A12 |
| SM-A127F | Galaxy A12s |
| SM-A205YN | Galaxy A20 |
| SM-A217F | Galaxy A21s |
| SM-A226B | Galaxy A22 5G |
| SM-A305YN | Galaxy A30 |
| SM-A326B | Galaxy A32 5G |
| SM-A515F | Galaxy A51 |
| SM-A526B | Galaxy A52 5G |
| SM-A705YN | Galaxy A70 |
| SM-A908B | Galaxy A90 5G |
| SM-F900F | Galaxy Fold |
| SM-N975F | Galaxy Note 10+ |
| SM-N976B | Galaxy Note 10+ 5G |
| SM-N960F | Galaxy Note 9 |
| SM-N981B | Galaxy Note20 5G |
| SM-N986B | Galaxy Note20 Ultra 5G |
| SM-G973F | Galaxy S10 |
| SM-G977B | Galaxy S10 5G |
| SM-G975F | Galaxy S10+ |
| SM-G970F | Galaxy S10e |
| SM-G980F | Galaxy S20 |
| SM-G981B | Galaxy S20 5G |
| SM-G781B | Galaxy S20 FE 5G |
| SM-G988B | Galaxy S20 Ultra 5G |
| SM-G986B | Galaxy S20+ 5G |
| SM-G991B | Galaxy S21 5G |
| SM-G998B | Galaxy S21 Ultra 5G |
| SM-G996B | Galaxy S21+ 5G |
| SM-G950F | Galaxy S8 |
| SM-G955F | Galaxy S8+ |
| SM-G960F | Galaxy S9 |
| SM-G965F | Galaxy S9 Plus |
| SM-G715FN | Galaxy Xcover Pro |
| SM-F700F | Galaxy Z Flip |
| SM-F916B | Galaxy Z Fold 2 5G |
| SM-J250G | J2 Pro |
If you’re unsure of your Samsung model number, on your mobile:
- Go to Settings
- Scroll to About phone.
Select the action required
If a replacement is required, you’ll receive an email or SMS from Boost. We’ll provide some options to you based on your needs and advise you of the date it needs to be replaced. If you have an impacted device and have not been contacted, please contact the Telstra specialist team on 1800 172 213.
You can do this in your Samsung device Settings:
- Go to Settings
- Scroll to and select Software update (or System updates depending on your model)
- Select Download and install*
- Follow on-screen instructions to install the software update.
*Your phone will check for any available System or Software updates. If an update is available, it will show you the version and size. If your software is up to date, it will say “Your software is up to date.”
Frequently asked questions
Yes. As long as it is connected to the Telstra network, or where it is not available, the Optus network has greater signal strength than the Vodafone network, the phone will be able to connect a Triple Zero call.
Under the Government’s Emergency Service Call Determination, all mobile network operators are required to block devices from their networks that are not configured to access emergency call services. If your device is on the list of impacted devices, you will have 28 days from when we notify you to update the software or replace your device to stay connected to the Telstra network. After this time, the device will be blocked from accessing all Australian mobile networks.
No. It is not specific to Boost Mobile or Telstra and is not an issue with Telstra’s mobile network or the Triple Zero system. This is an issue impacting some older Samsung devices and does not affect recent Samsung models.
No. Once blocked, your device will not be able to access any Australian mobile networks. It will still connect to Wi-Fi for data, but you won’t be able to make or receive voice calls (including emergency calls) or send/receive SMS over Wi-Fi.
It depends on the action you needed to take:
- If you had to replace your device, your device cannot be unblocked.
- If you could keep your existing device and update your software, your device can be unblocked if it’s now running the latest software version. Fill out the Telstra unblocking webform to inform us to unblock your device.
Important
If your device is not up to date with the latest software version, it will be blocked again when it reconnects to the network. You’ll need to reboot your device once unblocking has occurred to connect to the network. This may take up to 7 days.
If you have one of the impacted devices and need more help, contact us on 1258881 or chat with us.