Limit or block inappropriate online content
Learn how to obtain and set up content filters and parental controls for yourself and your family. Your online experience, your rules.
How to stay safe online
Block unwanted contact
End those pesky harmful messages, cyber bullying and unsolicited images. We're all about empowering you to take control.
Build safe online habits
Tackle troublesome online content, and instill these valuable skills in your little ones from their early year. We're here to guide you every step of the way.
Reporting to eSafety Commissioner
Keeping it responsible and accountable!
Report any harmful or inappropriate content and behaviour to the eSafety Commissioner.
The eSafety Commissioner: Your Guardian of Online Safety. Meet Australia's go-to authority for all things online safety. Their mission? To equip you with the tools for safer and more enjoyable online journeys. They're the ones who roll up their sleeves to spot and sweep away illegal online content, stand up against online abuse, and offer a friendly ear for your online safety concerns.
If you’ve experienced online abuse - such as cyberbullying, non-consensual images, or content that promotes illegal or harmful behaviour (including child sexual exploitation, terrorism, violence, crime, or drug-related material) - or if you’re protecting children from exposure to online pornography or other harmful content, please report it to Boost (as part of Telstra) using the Telstra Misuse of Service form, or to the relevant content provider or the eSafety Commissioner.
Online safety at Boost
Reporting misuse of service
Spotted or faced any online troubles from a Boost Mobile service? Give us the word, and we'll spring into action. Your voice matters!
Get in-the-know how to keep your details safe
More information about keeping your personal details safe.
Stand up to scammers
Our services are provided by Telstra, and Telstra closely monitor suspicious emails, phone calls and texts to identify ways to minimise their impacts and help you to stay safe online. You can check the Telstra scams page for a full list of possible active scams.
SMS sender ID is changing
From 1 July 2026, all organisations must officially register their sender IDs before they text you.
A sender ID is a short alphanumeric header displayed at the top of text messages to show you which organisation or company the message is from. For example: ‘ATO’ or ‘myGov’.
From 1 July 2026, all companies and organisations using sender ID in their SMS and MMS messages will be required to register with the Australian Media and Communications Authority's (ACMA) SMS Sender ID Register.
A common scam tactic is to impersonate well-known brands and government agencies by spoofing (faking) their sender IDs. These scam messages may appear in the same message thread as legitimate messages, making them seem genuine and trusted.
The ACMA SMS Sender ID Register will establish a list of verified organisations and their sender IDs to help protect phone users against spoofing and impersonation scams. The SMS Sender ID Register places obligations on Telstra and other telcos to disrupt any messages using an unregistered sender ID.
From 1 July 2026, messages from registered sender IDs will appear with the organisation’s name or an abbreviation of their name. If the sender ID is not registered, the message will appear as ‘Unverified’. You can also check with the organisation directly or visit their official website if you’re unsure.
If a message appears from ‘Unverified’, it means the sender ID used in the message is not registered in the ACMA SMS Sender ID Register. This doesn’t automatically mean it’s a scam, but you should treat it with caution. Avoid clicking links or sharing personal information if you’re not sure the message is legitimate.
You do not need to do anything. The register is managed by the ACMA and participating telcos are responsible for complying with the rules. More information can be found on the ACMA’s SMS Sender ID Register page.
Key online safety issues
Keeping it responsible and accountable!
The eSafety Commissioner is on a mission to educate Aussies of all ages and backgrounds in the ways of solid online safety. No matter how old/young you are or what you do, they're here to help. They've got lots of info about staying safe online. Your go-to hub for all things safe and secure online!
Frequently asked questions
Online safety is all about being sharp when it comes to the web's challenges and knowing how to take control to prevent, limit or block them. It spans from handling illegal or restricted content to putting a stop to cyber bullying and other online abuse. Stay empowered!
You've got the power to let the eSafety Commissioner know what's going on. They're the leading authority in Australia when it comes to keeping the online world safe, and they're all about responding to complaints and taking action when things go south.
When you make a report, they might need some proof of the harm you’ve experienced. It's like leaving them breadcrumbs to follow, such as web page addresses (URLs) or a person’s user profile, or screenshots where they make sense.
Get the full scoop on how to report to the eSafety Commissioner!
If you’ve experienced online harm due to a Boost service, you can report this directly to Telstra/us via our Misuse of Service form.
Thank you for taking action. Stepping up helps protect yourself and others. Now here's what you can do:
You can report harmful online content or behaviour to the eSafety Commissioner. They are Australia's independent regulator for online safety and it's their responsibility to respond to online safety complaints and take action. Before you fill out a report, check out what you can report to eSafety and the best steps to do so.
Report to eSafety Commissioner
The Online Safety Act is a set of new regulation that aims to keep online service providers, including Telstra and Boost Mobile, more responsible for the online safety of their customers and anyone who uses their service. If you believe we’re not following these rules, you can report it to the eSafety Commissioner. Your feedback is important!