Parental controls & content filters

Benefits of content filters and parental controls

Learn how to obtain and use Content Filters and Parental Controls to help limit or block inappropriate or harmful content: Safeguard Your Online Experience, on Streaming Services and Apps, for You, Your Family, or Your Children. We Keep It Easy and Transparent!

Time to take control!

Content filters are your go-to move for limiting or blocking the illegal, restricted, inappropriate or harmful stuff you'd rather yourself, your family or your kids not see online. It keeps your kids from stumbling upon not-so-kid-friendly stuff – think sexually explicit content, high-impact violence, terrorist acts, drug misuse, addition and other things that are a no-go. You can read about illegal and restricted content and other inappropriate content for children on the eSafety Commissioner’s website.

Content filters are not just for parents! They're your digital sidekick, ready to protect anyone online. Whether you're safeguarding yourself or looking out for others, these filters have got your back. Simple, straightforward, and here to help keep things safe in the digital world.

Do you already have access to parental controls?

Accessing content filters and parental controls

Content filters and parental controls come in different forms and sizes, offering a variety of options. You'll find them built right into devices like your computer or phone. And they also pop up as cool extras in third-party software or within certain apps and services, like streaming platforms, social media, or search engines.

Chances are, you've got parental controls and content filters at your fingertips already. If you're using third-party security software, just peek into the app, and you'll likely spot parental controls (they're usually hanging out in there).

If you want to explore more options then the Family Friendly Filter Program has your back with a list of accredited content filters to get you started. 

Filtering Products

You can use a filtering product on prepaid mobile. It works on the device itself, not the plan. Filters run through your phone’s operating system or internet connection, so whether you’re on prepaid or a contract, it’s all good.

Here’s how you can do it:

  • Device-based filters: Download an app that blocks content by category. If your phone supports it, it’ll work - no matter your carrier or plan.
  • Network-based filters: Some providers offer filtering at the network level. Prepaid uses the same networks as contract plans, so if your provider supports it, you’re covered.

Bottom line: prepaid doesn’t limit your options. You can keep your phone safe and filtered just like any other device.

Compatibility issues

In our experience, compatibility issues are more commonly caused by interactions between filtering products and the device’s operating system or software, rather than the internet service itself. Factors that may affect compatibility include:

  • Device type and operating system;
  • Software updates or settings; and
  • The filtering product’s configuration.

If you experience any issues with a filtering product while using Telstra Boost Mobile services, we encourage you to contact your filtering product provider directly. Alternatively, you can also contact us

Resources to set up parental controls

The eSafety Commissioner is a valuable resource for all things parental controls. You'll find a wealth of guidance, tips, and resources to empower you. And guess what? We've gathered up handy links to parental controls info for all sorts of services and devices. It's like your personalised map to navigate the online world with confidence!