Our Trade-in program is now closed

If you need help with a device you've traded in, please reach out to us using the form below.

Introduction
The services offered on this website are provided by Alegre Pty Ltd ABN 19 159 022 296 (Alegre) as a service provider to Boost Tel Pty Limited (ACN 092 384 417) (Boost Mobile). By using these services you agree to the collection, use and disclosure of your Personal Information in accordance with this the Alegre Privacy Policy set out below and the Boost Mobile Privacy Policy.

Alegre Privacy Policy

1. We respect your privacy

• Alegre respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988. This policy sets out how we collect and treat your personal information.
• “Personal information” is information we hold which is identifiable as being about you.

2. Collection of personal information

• Alegre will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.  You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support or when we supply products, including SIM cards to you. This may include details which enable the product to be identified with you.
• Additionally, we may also collect any other information you provide while interacting with us.

3. How we collect your personal information

• Alegre collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website or store and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

4. Use of your personal information

• Alegre may use personal information collected from you to provide you with information, updates and our services and to assist with the provision of the services of third parties with whom we have agreements. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
• Alegre may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.

5. Disclosure of your personal information

• We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors and third parties with whom we have agreements insofar as reasonably necessary for the purposes set out in this Policy.
• We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
• We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Alegre, its customers or third parties.
• Information that we collect may from time to time be stored, processed in or transferred   between parties located in countries outside of Australia.
• If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases.  This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
• By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

6. Security of your personal information

• Alegre is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
• The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

7. Access to your personal information

• You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988. A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at privacy@alegre.net.au.
• We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

8. Complaints about privacy

• If you have any complaints about our privacy practices, please feel free to send in details of your complaints to Locked Bag 3003, Auburn, New South Wales, 1835. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

9, Changes to Privacy Policy

• Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

10. Website

• We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.
• Third party sites. Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Alegre is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

1. GENERAL

Alegre Pty Ltd (an Assurant Company) (Alegre) ACN 159 022 296 - Second Hand Dealer License 2PS11940 operates and administers the Boost Mobile Trade-in Program. These terms and conditions form part of the agreement between Alegre and you; the customer. They apply to the terms of payment and submission of your Trade-in device. By submitting/sending your Trade-in device to Alegre you are agreeing to accept these terms and conditions.

2. TRADE-IN DEVICE PRICING & PAYMENTS

Your device Trade-in payment will be issued within one (1) week of Alegre successfully processing your device. This includes receipt of your device at Alegre’s processing facility where the device is validated to ensure it aligns with the make, model, eligibility & condition as submitted during the Trade-in process. Payment by Alegre will be made to your preferred payment option selected during the Trade-in checkout process (i.e. PayPal, Bank Transfer). Alegre may adjust the Trade-in value if the device we receive differs in any manner from the details you have stated in your submission. Without limitation, this can be because it is a different make or model, it is in a different condition, the activation lock has not been removed, or the device has been reported as lost/stolen. In the event there is a discrepancy with your Trade-in value, we will contact you by email to offer a revised amount and provide you with the option to have your device returned should you not wish to proceed. In this instance, postage fees for the return of the device will apply. If you do not respond to our communication within 5 business days (1 week) we will proceed to complete the payment based on the revised Trade-in value.

3. AGREEMENT WITH ALEGRE

Your agreement with Alegre under these Terms and Conditions is covered by the laws of New South Wales. By entering into this agreement, you agree that title (ownership) of your device will not pass from you to Alegre until your device reaches Alegre’s facility in New South Wales. That means until your device reaches that facility, you still own the device.

4. PRIVACY STATEMENT/INFORMATION

Both Alegre and Boost respect your right to privacy and the privacy of information that is given to them. All information you provide to Alegre for the Boost Trade-in program - including email address, name, contact details and required ID’s is used solely for the purposes of completing your transaction and compliance with second-hand dealer laws. ID Requirement - Alegre is required by law to submit the serial number of every Trade-in device it purchases to a police data system that checks for reported lost or stolen property and to retain certain personal information about you, including your name, residential address and your date of birth. Your ID and personal information will be solely used for the purpose of helping police to detect fraudulent activities. Privacy - Alegre and Boost Mobile will never sell your personal information to any third party and will never share your personal information except as required to comply with the law, including second-hand dealer laws and privacy laws. Please see Alegre’s privacy policy at https://www.alegre.net.au/privacy for further information. If you have any question or concerns regarding Alegre’s use of your personal information, please contact us at privacy@alegre.net.au. For details of Boost's privacy policy and contact details please see https://tradein.boost.com.au/privacy-policy.aspx and https://boost.com.au/pages/privacy-policy.

5. DATA SAFE DATA SECURE

Alegre understands the need to protect all information stored on devices that you submit through its system. Every submitted device will be thoroughly wiped of all data and reset to factory settings as soon as it is permissible by law to do so.

6. LIABILITY FOR DATA

Prior to handing over your Trade-in device to Alegre you should consider backing up and storing all personal and other information (such as photos and passwords) on your device and then delete that information from your device and restore the device to factory settings. Alegre does not accept any liability for any loss or damage caused by, connected to or arising in any way from the loss or deletion of any data or personal information that you have inserted into any device that you provide to Alegre.

7. REPRESENTATIONS AND WARRANTIES

By submitting your device to Alegre you are representing that you are 18 years or older; you are the legal owner of the device and no other individual or organisation has any rights, interest or ownership in the device; you have the legal right to transfer ownership of the device to Alegre, without and clear of any encumbrances or liens; you are making the device sale in the course or furtherance of a GST registered enterprise; and the device is not stolen.

8. DO NOT SUBMIT STOLEN ITEMS TO ALEGRE

Every Trade-in device we pay for is submitted and crosschecked to a police database to see if the device has been reported as lost or stolen. In the event a device has been submitted that is stolen we will work with police to help track down the owner of the device and return it to the true owner. In the event that a device is deemed by Alegre or the police to have been stolen, you agree that Alegre will be entitled to a refund of all money paid to you. You acknowledge that, if you submit a device to us which has been reported lost or stolen, the police have the right to contact you and you may be required to be questioned by the police.

9. ACTIVATION LOCK

You must ensure that the activation lock (Google, Android, DEP or iCloud) is removed from the device before trading it in. Failure to do this will result in a delay or cancellation of the payment associated with your Trade-in device.

10. ENQUIRIES

If you have any queries, complaints or feedback, please contact our Team on 1300 981 361 or email help@tradein.boost.com.au.