How do I change my account details? To change your account details, please Message us or contact our Customer Care team on 125 8881.

How long will it take to receive my online order? Our new phones and SIMs are shipped by our partner Telstra. If you place your order on a business...

How do I purchase a SIM? There are two ways to get your hands on a Boost SIM: In our online shop. At your local Boost Retailer. Boost currently s...

How do I cancel an order?  If you have any questions regarding your order, please Message us.

How much do calls cost? All of our plans include unlimited calls and text to standard national numbers. Our current Boost Mobile Prepaid plan also ...

How much do International calls cost? With Boost Mobile Prepaid, recharges of $30 or more include; unlimited international calls to 20 selected des...

What coverage do I get with Boost Mobile? Boost Mobile is on the full Telstra mobile Network providing coverage to 99.5% of the population and cove...

How do I get a replacement SIM? If you’ve lost your SIM or got a new phone and your SIM card doesn’t fit, don’t worry. We can organise a new SIM t...

How do I deactivate my service? If your phone isn’t recharged for a period of 6 months it will be deemed inactive and you will lose your number. T...

What SIM card size do I need? There are three different SIM card sizes for phones: Standard, Micro and Nano. The best way to find out the size of ...

How do I check which plan or offer I'm on? Our current plan is Boost Mobile Prepaid If you joined Boost between 1 September 2020 and 1 February 20...