Change Your Account Details

Account & Settings
How do I change my account details? To change your account details, please Message us or contact our Customer Care team on 125 8881.

Boost Delivery: Online Orders & Shipping

Help & Support
How long will it take to receive my online order? Our new phones and SIMs are shipped by our partner Telstra. If you place your order on a business...

Purchase a SIM: Find a Boost Retailer

Getting Started
How do I purchase a SIM? There are two ways to get your hands on a Boost SIM: In our online shop. At your local Boost Retailer. Boost currently s...

Cancel A Boost Mobile Order

Help & Support
How do I cancel an order?  If you have any questions regarding your order, please Message us.

Boost Mobile Call Rates

Help & Support
How much do calls cost? All of our plans include unlimited calls and text to standard national numbers. Our current Boost Mobile Prepaid plan also ...

Boost International Calls & Rates

Help & Support
How much do International calls cost? With Boost Mobile Prepaid, recharges of $30 or more include; unlimited international calls to 20 selected des...

Boost Mobile Coverage

Getting Started
What coverage do I get with Boost Mobile? Boost Mobile is on the full Telstra mobile Network providing coverage to 99.5% of the population and cove...

Boost Mobile Replacement SIM

Account & Settings
How do I get a replacement SIM? If you’ve lost your SIM or got a new phone and your SIM card doesn’t fit, don’t worry. We can organise a new SIM t...

Cancel Your Prepaid Service

Account & Settings
How do I deactivate my service? If your phone isn’t recharged for a period of 6 months it will be deemed inactive and you will lose your number. T...

SIM Card Size: What Do You Need?

Getting Started
What SIM card size do I need? There are three different SIM card sizes for phones: Standard, Micro and Nano. The best way to find out the size of ...

How To Check Your Mobile Plan

Account & Settings
How do I check which plan or offer I'm on? Our current plan is Boost Mobile Prepaid If you joined Boost between 1 September 2020 and 1 February 20...