ConnectID

New banks and other data providers of digital identity will be rolled out soon.

If your bank isn’t listed, you won’t be able to use ConnectID, however you can select the manual verification option so that we can verify against your driver licence, passport or other supported verifiable documents using online document verification services accepted forms of ID.

Try the following:

• Try again later as the system could be down

• If you bank with multiple participating banks, select a different bank. There may be an issue with your preferred bank

• Verify by using our manual verification process.

ConnectID is an initiative of Australian Payments Plus (AP+). Australian Payments Plus brings together EFTPOS, BPAY and New Payments Platform (NPP) Australia as one organisation to shape the future of payments.

No, you must be over 18 years old to verify with ConnectID.

No. The sign in page is hosted by your banking provider and we will not access your bank details or account information. You’ll get to review the data that will be shared with us before you give consent. If your bank has verified your identity, they will confirm your full name and date of birth.

No. We don’t have access to any information via ConnectID beyond full name, address, date of birth, email address or phone number.

No. ConnectID does not collect or store personal information at any time, it’s just the bridge that connects the bank and Boost Mobile when you authorise it.

1. Identity Data
   1. Digital Identity Transactions
      • Boost Mobile is a brand of Telstra. Telstra is a participant in ConnectID, a digital identity network that enables you to request various organisations with whom you have a relationship (Identity Providers) to provide identity and attribute information (Identity Data) about you to us. This can streamline our interactions with you. Identity Data may include identity and attribute information such as your name, mobile number, email, date of birth, address or your bank account details.
        
      • This “Identity Service” is only available where the eligibility criteria set out in section 1.2 have been met, where we have enabled the “Identity Service” for the relevant product or service you wish to use and where the Identity Provider holds valid accreditation as part of ConnectID.
        
      • The “ConnectID Network” facilitates the transfer of Identity Data on a bilateral basis between us and the Identity Provider (each a Digital Identity Transaction). However, the ConnectID Operator does not access or hold your Identity Data and the transfer of Identity Data occurs directly from the relevant Identity Provider to us. Any Digital Identity Transaction is at your request and option, and any Identity Data will only be provided by the Identity Provider selected by you and with your express consent. If you do not provide your consent, the Digital Identity Transaction will not be performed and we will provide you with an alternative option to provide your Identity Data or have your identity verified, other than through ConnectID.
      • Further, each Digital Identity Transaction is a one-off transfer of Identity Data, and any further transfers of Identity Data, including any transactions where you ask the same Identity Provider to provide us your Identity Data, will require further consent from you and a new Digital Identity Transaction. 
   2. Eligibility
      
      1. You will only be able to perform a Digital Identity Transaction if:
         • you have a digital account enabled with the relevant Identity Provider and have verified your identity and certain core Identity Data (such as your name, mobile number, email and date of birth) with the Identity Provider within the prior 5 years, and
           
         • you meet the minimum age requirements set out in the relevant Identity Provider’s terms of service for ConnectID.
2. Customer acknowledgments
   1. You acknowledge and agree that:   
      • any Digital Identity Transaction requested by you using the “Identity Service” is governed by these terms
      • you will be asked by the Identity Provider to review the Identity Data to be transferred to us to verify its accuracy and to expressly consent to such transfer
      • where you consent to the transfer of Identity Data to us from an Identity Provider: 
      • we may collect, use and disclose the Identity Data as consented to by you as part of the Digital Identity Transaction, and for secondary purposes where you have further consented to such secondary purposes or where the secondary purposes are otherwise permitted by applicable privacy law, our terms with you and our Privacy Statement
      • the Identity Provider will no longer control and will not be responsible for the security or handling of any Identity Data that has been transferred by the relevant Identity Provider to us, and our terms with you and our Privacy Statement will govern our handling of Identity Data, not the terms you have with the Identity Provider nor the Identity Provider’s Privacy Statement, and
      • neither us nor the ConnectID Operator endorse or make any representations or recommendations in respect of any Identity Providers, including in respect of the suitability of their security or privacy practices, and
      • both us and the ConnectID Operator exclude all liability to you to the maximum extent permitted by law in connection with any acts or omissions of the Identity Provider.
   2. The exclusions in this section that relate to the ConnectID Operator are held on trust by us for the ConnectID Operator. This means that, although the ConnectID Operator is not a party to these terms, it can rely on your acknowledgment of and agreement to these exclusions.
   3. Please note that Digital Identity Transactions are intended to operate separately to requests made pursuant to the Consumer Data Right scheme. We do not participate in the Consumer Data Right scheme. However, as a part of our commitment to transparency and your rights under the Privacy Act, you can request access to personal information we hold about you.
3. Withholding service
   1. We may withdraw or suspend the Identity Service at any time. We may also, or the relevant Identity Provider may, be unable to make available the “Identity Service” or process Digital Identity Transactions relating to you for a number of reasons, including if:
      • the underlying transaction that you are conducting with us is not a transaction for which we are able to utilise the “Identity Service”
      • you do not meet the eligibility requirements set out in section 1.2 or the relevant Identity Provider is not otherwise able to supply the requested Identity Data
      • there are suspicions on reasonable grounds that any fraud (including identity fraud) or security incident has or may be occurring in connection with you, the Digital Identity Transaction or the relevant Identity Provider
      • our participation in the “ConnectID Network” has been suspended or terminated, or
      • there are grounds to believe that the Digital Identity Transaction requires intervention, for example because it relates to you as a vulnerable person.
4. Fees
   1. We will not charge you any fees to perform a Digital Identity Transaction for you.
5. Access and updates to your Identity Data
   1. You can request access to, or correction of, your Personal Information held by us by contacting us in accordance with the procedures set out in our Privacy Statement.
      
      For clarity, where you update your record of Personal Information with us, this will not update your record with an Identity Provider. You will be required to separately contact the relevant Identity Provider to update the Personal Information they hold about you. If you have any suspicions of fraud in relation to your identity or account with us or any Digital Identity Transaction that you did not authorise, you must notify us as soon as possible.
6. Complaints
   1. If you have any complaints or disputes relating to our participation in a Digital Identity Transaction relating to you, please call us on 1800 039 059 or email privacy@online.telstra.com.au. However, please note that if your complaint or dispute relates to activities of an Identity Provider that you asked to disclose Identity Data to us, we may direct you to contact that Identity Provider directly.
7. Dictionary
   1. Definitions
      ConnectID Operator means ConnectID Pty Ltd or its Related Bodies Corporate (as this term is defined in the Corporations Act 2001 (Cth)).
      • Digital Identity Transaction has the meaning given in section
      • Identity Data has the meaning given in section 1.1.
      • Identity Provider has the meaning given in section 1.1.
      • Personal Information means personal information, as that term is defined in the Privacy Law.
      • Privacy Law means the Privacy Act 1988 (Cth) and any privacy legislation which applies to you from time to time in force in Australia.
      • Privacy Statement means our Privacy Statement as amended from time to time. Read more about our Privacy Statement.
      • We means Telstra. Any other grammatical form of the word “we” has a corresponding meaning.
      • You means the customer, member, client, service recipient or other person that we provide services to from time to time. Any other grammatical form of the word “you” has a corresponding meaning.