Add Extra Data

Balance & Usage
Need a little Extra data? Extras are perfect for those times that you need just a bit more on top of your current recharge. You can grab one ...

Does you number expire

Account & Settings
How long before my number expires? Your number will expire if you do not recharge your service for 6 months.

Which data is used first

Balance & Usage
Which data gets used first, bonus data or regular data? If you have bonus or rollover data, it will always be used before your regular recharge data.

Check bonus or rollover data

Balance & Usage
How do I check my bonus or rollover data? To check bonus/rollover data Using the Boost Mobile App The Boost Mobile App is available for Android an...

How to recharge

Balance & Usage
How do I recharge? There are four ways to recharge with Boost. On our app Online Dial #111# from your phone Visit care.boost.com.au from your pho...

Bring your number

Getting Started
How do I bring my number to Boost? Transferring your number to Boost Mobile service is easy. Simply head to activate and choose ‘keep existing num...

Activate SIM

Getting Started
How do I activate my SIM? You can activate your SIM using your existing number or we’ll give you a new one.   Before you start, you’ll need: Your ...

Set up Auto recharge

Balance & Usage
How do I set up Auto recharge? With auto recharge your phone will automatically recharge on expiry so you don't need to worry about recharging. How...

Request a refund

Account & Settings
How do I request a refund? If you made a purchase on the Boost website If you believe you’ve been incorrectly charged and would like a refund, plea...

Check balance and usage

Balance & Usage
How do I check my balance and usage? To check regular data balance Using the Boost Mobile App The Boost Mobile App is available for Android and iPh...

International Roaming

Balance & Usage
How do I use my phone overseas? International roaming is not available on your Boost Mobile service. However, we are planning to launch a new vers...

Set up or Change MessageBank or Voicemail

Getting Started
How do I set up and change my MessageBank or Voicemail? How to set up MessageBank® Call 101 from your mobile Follow the prompts to set up your per...

Divert to Voicemail

Getting Started
How do I divert calls to Voicemail? To divert calls to Voicemail: When unreachable, dial *62*101# When busy, dial *67*101# To cancel the divert t...

Get your PIN or PUK code

Help & Support
How do I get my PIN or PUK code? On your SIM packaging When you buy your SIM card, it’s attached to a larger piece of plastic that you pop it out o...

Cancel your service

Account & Settings
Cancel your service To cancel your service please message us (7am-11pm AEST, 7 days)

Change your account details

Account & Settings
How do I change my account details? To change your account details, please Message us or contact our Customer Care team on 125 8881.

Online order shipping & delivery

Help & Support
How long will it take to receive my online order? Subject to stock availability and your delivery location, you should receive your order within th...

Purchase a SIM

Getting Started
How do I purchase a SIM? There are two ways to get your hands on a Boost SIM: In our online shop. At your local Boost Retailer. Boost currently s...

Cancel an Order

Help & Support
How do I cancel an order?  If you have any questions regarding your order, please Message us.

Call costs

Help & Support
How much do calls cost? All of our plans include unlimited calls and text to standard national numbers. Our current Boost Mobile Prepaid plan also ...