MMS Inclusions

Balance & Usage
Is MMS included my plan? Yes! MMS is included in all Boost Mobile plans as part of your unlimited standard national calls & text inclusions.  I...

Recharge History

Account & Settings
How do I see my recharge history?  You can see your recharge history in the My Boost Mobile app. Simply open the My Boost Mobile app and sign in wi...

Call History

How do I get my call history? You can see your call history in the My Boost Mobile app.  Simply open the My Boost Mobile app and sign in with your ...

SIM Card Error

Balance & Usage
How can I fix my SIM card error? There are a number of reasons that you are experiencing a SIM card error. If your SIM is not installed properly, t...

Check for service disruptions

Account & Settings
How to check for outages or service disruptions   If you are unable to use your Boost Mobile to send SMS, make calls or get online, it may be due t...

Need a Little Extra Data on Your Boost Mobile Plan?

Balance & Usage
Need a little Extra data? Extras are perfect for those times that you need just a bit more on top of your current recharge. You can grab one ...

Does you number expire

Account & Settings
How long before my number expires? Your number will expire if you do not recharge your service for 6 months.

Boost Mobile Data: What Gets Used First

Balance & Usage
Which data gets used first, bonus data or regular data? Your bonus data is used first, followed by your regular recharge data and then any rollover...

Check Bonus or Boost Rollover Data

Balance & Usage
How do I check my bonus or rollover data? You can check your bonus and rollover data using the Boost app or your phone.  To check bonus/rollover da...

How To Recharge With Boost Prepaid

Balance & Usage
How do I recharge? There are four ways to recharge with Boost. On our app Online Dial #111# from your phone You can pay with a credit card, PayP...

Transfer Your Number to Boost

Getting Started
How do I bring my number to Boost? Transferring your number to Boost Mobile service is easy. Simply head to activate and choose ‘keep existing num...

Boost Mobile Activation: Activate Your SIM

Getting Started
How do I activate my SIM? You can activate your SIM using your existing number or we’ll give you a new one.   Before you start, you’ll need: Your ...

How to Setup Boost Auto Recharge

Balance & Usage
How do I set up Auto recharge? With auto recharge your phone will automatically recharge on expiry so you don't need to worry about recharging. How...

Request A Refund

Account & Settings
How do I request a refund? If you made a purchase on the Boost website If you believe you’ve been incorrectly charged and would like a refund, plea...

Boost Balance & Usage Check

Balance & Usage
How do I check my balance and usage? You can check your balance and usaging using the My Boost Mobile app or your phone.  To check your balance and...

Boost Mobile International Roaming

Balance & Usage
How do I use my phone overseas? Can I use International Roaming? International roaming is not available on your Boost Mobile service. However, we a...

Setup Voicemail or MessageBank

Getting Started
How do I set up and change my MessageBank or Voicemail? How to set up MessageBank® Call 101 from your mobile Follow the prompts to set up your per...

Divert Calls to Voicemail

Getting Started
How do I divert calls to Voicemail? To divert calls to Voicemail: When unreachable, dial *62*101# When busy, dial *67*101# To cancel the divert t...

How To Get Your PUK or PIN code?

Help & Support
How do I get my PIN or PUK code? On your SIM packaging When you buy your SIM card, it’s attached to a larger piece of plastic that you pop it out o...

Cancel Your Service

Account & Settings
Cancel your service If your phone isn’t recharged for a period of 6 months it will be deemed inactive and you will lose your number. To cancel your...