Set up auto recharge for bonus data
If you received a bonus data text or email, simply set up auto recharge and bonus data will be applied to your first auto recharge.
How to set up:
With auto recharge your phone will automatically recharge on expiry so you don’t need to worry about recharging!
- Recharge using a credit/debit card on the Boost App. When recharging, select save card details.
- When your recharge is complete, select “Auto Recharge” in the Boost App.
Follow the prompts to complete your auto recharge set up. - You’re all set. Your phone will automatically recharge on expiry.
With auto recharge your phone will automatically recharge on expiry so you don’t need to worry about recharging!
Follow the prompts to complete your auto recharge set up.
Common Questions
When is my Auto Recharge Processed?
Your auto recharge will generally take place early in the morning.
Will I continue to get Data Rollover?
Just like a normal recharge, if your previous recharge includes rollover data, any unused data will automatically rollover to your next recharge.
What happens if I recharge in-between Auto Recharge cycles?
It depends on which auto recharge you have set-up.
On Expiry
If you signed up to auto recharge after 13 December 2019 your auto recharge will occur on expiry of your recharge.
If you recharge before your auto recharge and that recharge changes the expiry date of your unlimited talk and text inclusion, we’ll push out your auto recharge to occur on the new date of your unlimited talk and text inclusion.
If you recharge in-between your next auto recharge, and the date of your unlimited talk & text inclusion doesn’t change (e.g. recharge with an Extra or Add On), then your auto recharge will renew on the original date.
Scheduled day of month
If you signed up to auto recharge before 13 December 2019 and have not been updated to our latest Boost Mobile Prepaid plan, your auto recharge will likely be set up to occur on the same day each month.
If you have set up scheduled day of the month auto recharge and you recharge in-between your next auto recharge, your auto recharge will continue to renew on the day of the month you have selected.
What happens If my card has insufficient funds?
Your auto recharge won’t be processed, and you may be charged a fee by your financial institution.
You’ll need to contact your financial institution or try another payment method. If you have set up an expiry based auto recharge, you’ll need to recharge within 5 days, otherwise your auto recharge will be cancelled. We’ll also send you a text to let you know.
If you use another payment method, you have the option to:
Enter your new credit or debit card detail, then select save and set up a ‘4-digit recharge pin’ or Make a one-off recharge.
If you choose option 1, your future auto recharges will use this payment method.
If you choose option 2, your future auto recharge will use the original payment method you saved.
What happens If my Auto Recharge fails for another reason?
If your auto recharge can’t be processed for another reason, please check that your credit or debit card details are correct and has not expired.
If you have set up an expiry based auto recharge, you’ll need to recharge within 5 days, otherwise your auto recharge will be cancelled. We’ll also send you a text to let you know
If you use another payment method, you have the option to:
save it and set up a ‘4-digit recharge pin’ orMake a one-off recharge
If you choose option 1, your future auto recharges will use this payment method.
If you choose option 2, your future auto recharge will use the original payment method you saved.
If you still need help, you can call 125 8881 from your Boost phone.
Will I still get low credit & expiry SMS notifications?
Yes, you’ll still receive these SMS notifications.
How do I cancel my Auto Recharge?
To cancel, select auto recharge on the recharge tab in the My Boost Mobile app and follow the prompts.
If you are on one of our older plans, you can cancel your auto recharge by calling 1258881.
What happens if I transfer my number to another provider?
If you transfer your number to another carrier, we will automatically cancel your auto recharge.
I'm on an old plan, how do I set up or change my auto recharge?
If you're on one of the older Boost Mobile Plans and have auto recharge set up, you can make changes by calling our Customer Care team on 125 8881 or message us here. The team will be able to turn off auto recharge or change your recharge amount.
Customer Care is unable to set up new auto recharge payments. You'll be able to set up auto recharge once you’ve been moved onto our new plans and are eligible to use the new My Boost Mobile app. We will notify you when this has taken place.
Will I get extra rewards?
Bonus rewards are granted at Boost’s discretion and are only available if you have received a text or email from Boost stating that you have the opportunity to obtain a reward. Bonus data will be applied after your first auto recharge and can 72 hours to be applied.
You can check your data allowance in the Boost Mobile app. Unused bonus data does not rollover so will not be available when you next recharge.