COMPLIMENTS AND COMPLAINTS

WE ARE ONLY AS GOOD AS OUR FEEDBACK, SO WE WOULD LOVE TO HEAR FROM YOU, THE GOOD, BAD AND EVEN THE UGLY.

COMPLIMENTS

If you’d like to give us a pat on the back for something especially amazing – like a customer service agent who talked you through your bill, a salesperson who gave you great advice on handsets or the excellent writing on our website – we’re all ears. To boost our confidence, call 125 8881 or email us at [email protected]. If you email us, make sure you include your full name, date of birth and Boost Mobile number.

We do our best to provide topnotch customer service, but if Boost hasn’t lived up to your expectations in some way, please let us know in one of these ways:

COMPLAINTS

The quickest way to resolve your complaint is by chatting to one of our Messaging Agents.

We will aim to resolve your issue during the initial chat. If the agent is unable to solve your problem, a manager will take responsibility to resolve your concerns. You will be provided with a reference number within two business days of receiving your complaint.

We aim to resolve your complaint within ten business days, however the impact of COVID-19 may result in delays. Thank you for your patience.

 

Boost Head Office Email: [email protected]

Boost Head Office Address:
429, 5 Lime Street
Sydney, NSW 2000

Please make sure you include your full name, date of birth and Boost Mobile number. We will provide you with a reference number within two business days of receiving your complaint. We aim to resolve your complaint within ten business days, however the impact of COVID-19 may result in delays. Thank you for your patience.

You can contact our customer care team on 1800 100 933. We will aim to resolve your issue during the initial call. If the agent is unable to solve your problem, a manager will take responsibility to resolve your concerns. You will be provided with a reference number within two business days of receiving your complaint.

We aim to resolve your complaint within ten business days, however the impact of COVID-19 may result in delays. Thank you for your patience.