If you’d like to give us a pat on the back for something especially amazing – like a customer service agent who talked you through your bill, a salesperson who gave you great advice on handsets or the excellent writing on our website – we’re all ears.
COMPLIMENTS AND COMPLAINTS
We are only as good as our feedback, so we would love to hear from you, the good, bad and even the ugly.
We do our best to provide topnotch customer service, but if Boost hasn’t lived up to your expectations in some way, please let us know in one of these ways:Message Us:
The quickest way to resolve your complaint is by chatting to one of our Messaging Agents. You can Message us here.
Email or letter:
Boost Head Office Address:
429, 5 Lime Street
Sydney, NSW 2000
Please make sure you include your full name, date of birth and Boost Mobile number. We will provide you with a reference number within two business days of receiving your complaint. We aim to resolve your complaint within ten business days, however the impact of COVID-19 may result in delays. Thank you for your patience.