Changes to #111#
#111# is now closed.
#111# is now closed
There are new ways to recharge and check your balance.
This move allows Telstra to grow and improve delivery of next generation 5G technology – improving our service for you.
Explore our recharge methods
There's more than one way to recharge your device
Whether you have a smartphone or not, we offer a range of other ways to recharge and manage your prepaid service.
Frequently asked questions
Why is #111# being switched off?
Boost Mobile uses the full coverage of the Telstra mobile network. On 31 August 2024, Telstra is closing the oldest mobile technology, 3G, and repurposing it to expand the faster 5G network.
#111# uses the 3G network, so we’re introducing new ways to recharge and check your balance to replace this.
When the Telstra 3G network closes, you’ll need a 4G or 5G compatible device to continue using your prepaid service. If your device is impacted, you’ll receive communications from us. Learn more about 3G closure.
I don't have a smartphone, how can I recharge my service?
If you don't have a smartphone, you can recharge your service by:
- Free call 125 100 from your Boost Mobile device (card payments only)
- Recharging on the Boost Mobile website
How will I know when the alternative recharge options are available to me?
As our new recharge options become available, we'll reach out to customers who use #111# with updates, including how to access and use them. We'll also update our website with developments.
I received an error message when I tried to recharge by phone
To recharge by phone, you’ll need to call from your Boost Mobile service and have caller ID turned on.
If you have caller ID switched off, and you’re using a private number, you’ll receive an error message. You’ll need to hang up, switch called ID on and call back again.
How to enable caller ID
You can enable caller ID for this call only by dialling *31# then 125 100. If you want to switch caller ID on permanently, you can do this via the settings on your phone.
You may also find it handy to switch to speaker on your phone so you can put the phone down and use the number pad while you listen to the prompts.
It’s crucial for everyone to ensure they have a 4G/5G VoLTE capable and compatible device. We also have more information about enabling VoLTE (Voice over LTE) on your mobile phone.
Link to: https://boost.com.au/pages/VoLTE
Things you need to know
All data offers are valid for new customers only who activate a value SIM or $2 SIM between 22 October 2024 – 10 March 2025. More
$39 SIM Sale: Online only offer, valid on SIM purchases and for new customers only. SIM includes first recharge; discount does not apply to subsequent recharges. Limited to one promotional item per customer. Offer valid from 12.01am 19 November 2024 and ends 11.59pm (AEDT) 16 December 2024.
$49 SIM Sale: Online only offer, valid on SIM purchases and for new customers only. SIM includes first recharge; discount does not apply to subsequent recharges. Limited to one promotional item per customer. Offer valid from 12.01am 19 November 2024 and ends 11.59pm (AEDT) 30 December 2024.
$300 SIM Sale: Online only offer, valid on $300 SIM purchases and for new customers only. SIM includes first recharge; discount does not apply to subsequent recharges. Limited to one promotional item per customer. Offer valid from 12.01am 3 December 2024 and ends 11.59pm (AEDT) 16 December 2024.
$59 & $74 eSIM Sale: Online only offer, valid on SIM purchases and for new customers only. SIM includes first recharge; discount does not apply to subsequent recharges. Limited to one promotional item per customer. Offer valid from 12.01am 19 November 2024 and ends 11.59pm (AEDT) 16 December 2024.
$39-$365 Recharge/SIM: All offers valid for new customers only who activate or first recharge by 10 March 2025. $39-$74 Offer: remaining two recharges by 10 May 2025.
250Mbps/150Mbps speed cap: Speed cap applies to 4G and 5G networks. Your capped download speed is the maximum potential download speed for data included in your recharge. Factors that affect typical speeds include location, distance from base station, local conditions, concurrent users, hardware and software configuration and download/upload destination.
5G is rolling out in selected areas and available with a compatible device. In non 5G coverage areas, you'll automatically switch to 4G.
Rollover unused data to use within your next recharge when you recharge $26, $39, $49, $59 or $74.
UNLTD® Calls and Texts includes national calls and text (SMS & MMS) to standard national numbers. Excludes calls and texts (inc. MMS) to international numbers, satellite and premium numbers (eg. 19xx numbers), operator assisted calls (most 12xx numbers) and all use overseas.
UNLTD International calls includes calls from Australia to standard numbers in the selected countries. 300/1200/3600 mins includes calls to standard international numbers from Australia. 300/1200/3600 texts includes standard texts (SMS & MMS) to eligible countries. Both exclude premium services and video calls. For a complete list of included calls and destinations go to boost.com.au/international
$39 - $74 Recharge/SIM pack includes the following international inclusions: Unlimited international standard calls to the following 20 destinations: Brazil, Canada, China, France, Germany, Hong Kong, India, Indonesia, Ireland, Japan, Malaysia, Netherlands, New Zealand, Singapore, South Korea, Taiwan, Thailand, United Kingdom, USA, Vietnam. Plus 300 mins of standard calls to the following 30 destinations: Argentina, Austria, Bangladesh, Cambodia, Chile, Colombia, Denmark, Finland, Greece, Iran, Iraq, Israel, Italy, Kuwait, Mexico, Nepal, Norway, Pakistan, Peru, Philippines, Poland, Qatar, Romania, Saudi Arabia, Serbia, South Africa, Spain, Sri Lanka, Sweden, UAE. Plus 300 standard texts to eligible countries.
$300 Recharge/SIM pack includes the following international inclusions: Unlimited international standard calls to the following 20 destinations: Brazil, Canada, China, France, Germany, Hong Kong, India, Indonesia, Ireland, Japan, Malaysia, Netherlands, New Zealand, Singapore, South Korea, Taiwan, Thailand, United Kingdom, USA, Vietnam. Plus 3600 mins of standard calls to the following 30 destinations: Argentina, Austria, Bangladesh, Cambodia, Chile, Colombia, Denmark, Finland, Greece, Iran, Iraq, Israel, Italy, Kuwait, Mexico, Nepal, Norway, Pakistan, Peru, Philippines, Poland, Qatar, Romania, Saudi Arabia, Serbia, South Africa, Spain, Sri Lanka, Sweden, UAE. Plus 3600 standard texts to eligible countries.
Boost Extras: An active recharge is required to use a $5 or $20 Data Pack. Service provided by Telstra Limited ABN 64 086 174 781. For personal use only. Telstra Fair Play Policy applies. For full consumer advice including Critical Information Summaries and Privacy Policy, please click here.
Network coverage: If you purchase a Boost SIM you must make sure your device is compatible with the Telstra network, including that it is able to make calls to emergency services. If your device is not compatible, it may be blocked and may not have access to voice or data services or be able to call emergency services (including triple zero). See here for more information on compatible devices.
Roaming: Available in 40 countries. Your pack is active from the time of purchase and will expire at the same time on the last day. Call minutes include incoming & outgoing calls. Included calls and texts exclude premium, satellite and video calls and messages. Terms of use
Need help paying for your mobile service? Boost Mobile is brought to you working in partnership with Telstra. If you’re finding it difficult to pay for your mobile services, Telstra can help see you through difficult times. For more information see Telstra’s Payment Assistance Policy or using the Boost Mobile app, via the Payments tab.