QLD & NSW Floods

Our thoughts are with everyone affected by the floods in Southern QLD & NSW. 

Boost customers in the area can register for a Disaster Assistance Package, including 25GB of data to use within Australia within 28 days, plus a free calls and text bundle.

If you’re in an affected area, we will send you an SMS with instructions on how to apply for an assistance package.

FAQs

Assistance packages are based on impacted locations. If you reside in an impacted location, you’ll receive an SMS from us, advising you of your eligibility and including instructions for how to apply. 

If you believe you’re eligible but haven’t received an SMS, please contact us on 125 8881.

Our disaster assistance package includes: 

• 25GB of data to use within Australia, within 28 days

• Free calls and text to use within Australia, within 28 days

• Free calls from all Telstra Payphones, to standard local, national and mobile numbers in Australia

• Free use of Wi-Fi hotspots from Telstra payphones in affected areas

No, you do not need to have an active recharge to be able to receive or use the disaster assistance package. 

Eligible customers will receive an SMS, including a link to a webform. Click on the link and complete the webform. Once you’ve submitted the webform, the package will be applied to your service within 24 hours.  

If you believe you’re eligible but haven’t received an SMS, please contact us on 125 8881.

Once you’ve submitted the request, the data and calls/text bundles will be applied to your service within 24 hours

Free calls to Ukraine and neighbouring countries

We know many people in Australia are anxiously seeking news of their loved ones in Ukraine.

We want to help where we can, so we’ll be making it easier for our customers to stay in touch with friends and family by providing free calls and texts to Ukraine and neighbouring countries until the end of April.

FAQs

Ukraine, Poland, Hungary, Moldova, Slovakia, Romania

Customers must have an active recharge to be able to call these countries for free

Boost Customers can and texts to Ukraine and neighbouring countries for free until the end of April.