Keeping your personal details safe

To help protect your account and personal data, we’ve added two-step verification to our services.

Why we use two-step verification?

Safe: Stronger security than just a password
  • We use the two-step verification method to help you protect your account. It means that if someone other than you was trying to access your account, they would need more than just your username and password.
  • It's easier for scammers to get access to usernames and passwords for online accounts than you think. The second step of verification means that even if someone gets access to your password, they still won't be able to access your Boost Mobile account.

Fast: One quick step stops scammers from targeting you

  • In 2021, Australians reported losing $211 million to scams involving identity theft, an 89% increase from 2020. Source: ACCC report.
  • If a scammer or unauthorised person gets access to your account, they can try to access your payment details or your phone number. Two-step verification can stop them in their tracks.

How two-step verification works?

  1. You enter your password
    Your Boost ID and your password are the first layer of security.
  2. You verify a second way
    A one-time code will be sent to your contact email or mobile number.

How to use two-step verification with Boost

One-time code: 

When interacting with Boost Mobile online, over the phone or via messaging, you will be asked to provide a one-time code to verify your identity. We'll send this to either your contact mobile or email address that you have registered with us.

It’s important to ensure that your contact details with us are correct, as this is where we’ll send your one-time code. To change your contact details, please message us by clicking "Message Us" on our Help page. 

What to do if you suspect fraud

If you suspect fraudulent activity on your Boost Mobile account you should:

  1. Let us know by reporting the scam
    You can report a scam by emailing us at
  2. Contact your bank
    Let them know your suspect fraudulent activity on your account.
  3. Change your password
    Change your Boost ID password immediately. You can do this by signing in to My Boost Mobile app, selecting your Profile and then your Boost ID.