Important Stuff
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Auto Recharge Terms and Conditions
Auto recharge,
These Auto Recharge Terms and Conditions set out specific terms that apply to Auto Recharge on a Boost Mobile service. These terms are in addition to the other terms that apply to your service.
What is Auto Recharge?
- Auto Recharge can be set up in order to pay for any Prepaid Boost mobile service.
- If you set up Auto Recharge, you are authorising Boost to automatically charge you the Auto Recharge Amount on the date that your current recharge expires.
- The Auto Recharge Amount is the price of your Prepaid service, which may change from time to time in accordance with Our Customer Terms.
- You will be charged the Auto Recharge Amount on the date that your current recharge expires. You can see the scheduled date of your next Auto Recharge in the My Boost Mobile app.
- When you’ve chosen to Auto Recharge on a recharge that includes data rollover, unused data from your current recharge will roll over to use in your next recharge if the new recharge occurs before expiry of your current recharge.
How do I set up Auto Recharge?
- You need a Boost ID to set up Auto Recharge.
- Only the account owner can set up Auto Recharge. Other people (including people with full authority) cannot set up Auto Recharge.
- You can set up Auto Recharge in the My Boost Mobile app or by opting into Auto Recharge following a successful recharge on recharge.boost.com.au. You must be logged in with your Boost ID to set up Auto Recharge.
Any personal information you provide when setting up Auto Recharge will be treated in accordance with Privacy Policy – Customer Information – Boost Mobile. - To set up Auto Recharge, you need to have a current active recharge on your Prepaid Mobile service that is not due to expire in the next 48 hours. If it’s due to expire or has already expired, complete your next recharge manually, and then follow the instructions to set up auto recharge online. The auto recharge setup option is at the end of the flow.
Auto Recharge Payment Method
- You must nominate a credit or debit card (Mastercard or VISA) for Auto Recharge transactions (Auto Recharge Payment Method).
- By setting up Auto Recharge you authorise Boost to charge the Auto Recharge Amount to your Auto Recharge Payment Method when your current recharge expires.
- Boost will send you an Auto Recharge courtesy reminder email before your current recharge expires. You agree that we may charge the Auto Recharge Amount even if you don’t receive a courtesy reminder email.
- You must have sufficient funds in your Auto Recharge Payment Method for the Auto Recharge to be successful.
- We will notify you if your Auto Recharge fails. Auto Recharge will fail if there’s insufficient funds or if the Auto Recharge Payment Method has expired. This may mean you won’t be able to make outgoing calls, text or use data until you manually recharge your service.
- If your Auto Recharge fails, you’ll need to manually recharge for that month. Your Auto Recharge will recommence from the next recharge period.
- If you need to update your Auto Recharge Payment Method, you will need to cancel your existing Auto Recharge and set up a new one with your new payment method.
- If you manually recharge while you have Auto Recharge set up, your next scheduled Auto Recharge date will be automatically extended until the expiry date of either the manual recharge or the Auto Recharge expiry date, whichever comes later. Note that if you make a manual recharge within 48 hours of a scheduled Auto Recharge, the Auto Recharge will still go ahead.
- You can find Auto Recharge payment receipts and see the scheduled date of your next Auto Recharge in the My Boost Mobile app.
How do I change or cancel Auto Recharge?
- You can only cancel your Auto Recharge if your next scheduled recharge is more than 48 hours away. If you cancel your Auto Recharge less than 48 hours before your current recharge expires, you will still be charged for your upcoming Auto Recharge. The cancellation will take effect when that recharge expires.
- You can change the Auto Recharge Amount by cancelling the current Auto Recharge and then setting it up again by selecting the new recharge amount.
- You can cancel the Auto Recharge by:
- Logging into the My Boost Mobile app. You need to be logged in with your Boost ID in order to cancel; or calling us on 125 8881
- You will need to cancel your Auto Recharge if your handset is lost or stolen, or if you are no longer the account owner.
- Without limitation, we may cancel your Auto Recharge if:
- we cancel your underlying Prepaid service in accordance with our rights to do so under Our Customer Terms; or
- we suspect fraud.
Things you need to know
All data offers are valid for new customers only who activate a value SIM or $2 SIM between 22 October 2024 – 10 March 2025. More
$365 SIM Sale: Online only offer, valid on $365 SIM purchases and for new customers only. SIM includes first recharge; discount does not apply to subsequent recharges. Limited to one promotional item per customer. Offer valid from 12.01am 5 November 2024 and ends 11.59pm (AEST) 18 November 2024.
$39-$365 Recharge/SIM: All offers valid for new customers only who activate or first recharge by 10 March 2025. $39-$74 Offer: remaining two recharges by 10 May 2025.
250Mbps/150Mbps speed cap: Speed cap applies to 4G and 5G networks. Your capped download speed is the maximum potential download speed for data included in your recharge. Factors that affect typical speeds include location, distance from base station, local conditions, concurrent users, hardware and software configuration and download/upload destination.
5G is rolling out in selected areas and available with a compatible device. In non 5G coverage areas, you'll automatically switch to 4G.
Rollover unused data to use within your next recharge when you recharge $26, $39, $49, $59 or $74.
UNLTD® Calls and Texts includes national calls and text (SMS & MMS) to standard national numbers. Excludes calls and texts (inc. MMS) to international numbers, satellite and premium numbers (eg. 19xx numbers), operator assisted calls (most 12xx numbers) and all use overseas.
UNLTD International calls includes calls from Australia to standard numbers in the selected countries. 300/1200/3600 mins includes calls to standard international numbers from Australia. 300/1200/3600 texts includes standard texts (SMS & MMS) to eligible countries. Both exclude premium services and video calls. For a complete list of included calls and destinations go to boost.com.au/international
$39 - $74 Recharge/SIM pack includes the following international inclusions: Unlimited international standard calls to the following 20 destinations: Brazil, Canada, China, France, Germany, Hong Kong, India, Indonesia, Ireland, Japan, Malaysia, Netherlands, New Zealand, Singapore, South Korea, Taiwan, Thailand, United Kingdom, USA, Vietnam. Plus 300 mins of standard calls to the following 30 destinations: Argentina, Austria, Bangladesh, Cambodia, Chile, Colombia, Denmark, Finland, Greece, Iran, Iraq, Israel, Italy, Kuwait, Mexico, Nepal, Norway, Pakistan, Peru, Philippines, Poland, Qatar, Romania, Saudi Arabia, Serbia, South Africa, Spain, Sri Lanka, Sweden, UAE. Plus 300 standard texts to eligible countries.
$300 Recharge/SIM pack includes the following international inclusions: Unlimited international standard calls to the following 20 destinations: Brazil, Canada, China, France, Germany, Hong Kong, India, Indonesia, Ireland, Japan, Malaysia, Netherlands, New Zealand, Singapore, South Korea, Taiwan, Thailand, United Kingdom, USA, Vietnam. Plus 3600 mins of standard calls to the following 30 destinations: Argentina, Austria, Bangladesh, Cambodia, Chile, Colombia, Denmark, Finland, Greece, Iran, Iraq, Israel, Italy, Kuwait, Mexico, Nepal, Norway, Pakistan, Peru, Philippines, Poland, Qatar, Romania, Saudi Arabia, Serbia, South Africa, Spain, Sri Lanka, Sweden, UAE. Plus 3600 standard texts to eligible countries.
Boost Extras: An active recharge is required to use a $5 or $20 Data Pack. Service provided by Telstra Limited ABN 64 086 174 781. For personal use only. Telstra Fair Play Policy applies. For full consumer advice including Critical Information Summaries and Privacy Policy, please click here.
Network coverage: If you purchase a Boost SIM you must make sure your device is compatible with the Telstra network, including that it is able to make calls to emergency services. If your device is not compatible, it may be blocked and may not have access to voice or data services or be able to call emergency services (including triple zero). See here for more information on compatible devices.
Roaming: Available in 40 countries. Your pack is active from the time of purchase and will expire at the same time on the last day. Call minutes include incoming & outgoing calls. Included calls and texts exclude premium, satellite and video calls and messages. Terms of use
Need help paying for your mobile service? Boost Mobile is brought to you working in partnership with Telstra. If you’re finding it difficult to pay for your mobile services, Telstra can help see you through difficult times. For more information see Telstra’s Payment Assistance Policy or using the Boost Mobile app, via the Payments tab.