Support Article

5G Coverage FAQs

How do I access 5G?

You’ll need a 5G device and a recharge that enables you to connect to Telstra 5G. You’ll also need to be in an area that has 5G coverage.

How do I know if my phone has 5G?

The easiest way is to search for the specs of your phone online but there are a few other ways to identify this.

  • Some Android smartphone manufacturers are now starting to include the 5G logo on the case on the phone so check whether there’s a 5G logo on the phone case
  • Complete a speed test. To do this, download the SpeedTest app by Ookla from the Google Play or App Store. You can tell whether your phone supports 5G by completing the speed test
  • If you have an Android phone, you can also check your smartphone’s 5G capability under the phone settings. Go to Settings, then look for Network & Internet. Under Mobile Network, a list of all the supported network technologies will show including 4G and 5G. Your phone supports 5G if it is listed.
  • If you have an iPhone, you can check whether your phone includes 5G in the phone settings. Go to Settings, then Mobile, then Mobile Data Options. You’ll be able to see whether your device has 5G included if it displays on this screen. iPhones that include 5G are the iPhone 13 model, iPhone 12 model or iPhone SE (3rd generation)

What areas have 5G coverage?

5G coverage is now rolling out in selected areas. In non-5G coverage areas, you’ll automatically switch to the 4G network. Check out our coverage map to find out more.

What percentage of the population is covered by 5G?

Boost Mobile is on the full Telstra Mobile network and uses the full Telstra 5G network, currently covering 75% of the Australian population. Check out our coverage map to find out more.

What is 5G and what are the benefits?

5G stands for fifth generation and is the next leap forward in mobile network technology. With 5G, downloads take seconds not minutes and streaming is seamless.

Downloading is faster with 5G, 5G relieves congestion in the network leading to faster data speeds and better performance (especially in crowded places). 5G also provides lower latency, meaning closer to real-time response (which is great news for gamers).

Is 5G safe?

Boost Mobile is on the full Telstra 5G network. Telstra has done extensive EME testing on 5G and found the EME levels to be similar to 4G and Wi-Fi. The EME levels measured were found to be well below the safety limits and in many cases, over a thousand times lower. Telstra continually monitor their network and independent authorities conduct compliance audits.

What happens to 4G?

4G isn't disappearing anytime soon. If you don’t have a 5G phone, that’s fine. You can still access super-fast and extensive 4G coverage on the Telstra Mobile network.