BOOST MOBILE HELP

Support Article

How do I check my balance and usage?

You can check your balance and usage using the My Boost Mobile app, online or your phone. 

To check your balance and usage using the My Boost Mobile app

  1. Open the app 
  2. Tap on your Prepaid Service - your current balance will be displayed
  3. Tap data breakdown to see your bonus data / rollover data details

The My Boost Mobile app is for customers who joined Boost from 2 February 2021 or who have been updated to our latest Boost Mobile Prepaid plan. The My Boost Mobile app is available on Android and iPhone. If you haven't been updated to the new plan, you will need to check your balance using your phone. 

    To check your balance using your phone

    1. Dial #111# on your phone
    2. Dial 3 for Balance 
    3. Your balance details including bonus/rollover data will be displayed

    To check your balance using My Boost Mobile online

    1. Go online 
    2. Sign in with your username and password and confirm your identity using the two factor authorization code.
    3. Your current data is displayed in the account overview.
    4. Go to services tab and select Manage Pre-Paid to view full breakdown of your data usage including bonus / rollover data will be displayed.

    Balance & usageHelp & support