What should I do if my eSIM-enabled device is lost or stolen?

If your device has been lost or stolen, please contact us to suspend your service immediately. 

After identifying you as an authorised person, we can block your mobile service and device from being used on any Australian mobile network. The suspension can be immediately lifted by contacting us if your phone is returned.

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Things you need to know

All data offers are valid for new customers only who activate a value SIM or $2 SIM and recharge for the first time by 29 April 2024. $35-$70 Offers: For new customers only, who activate $35-$70 SIM (first recharge is included) or $2 SIM and recharge for the first time from 30 January 2024 - 29 April 2024. More

Data offers: Data offers are valid for new customers only who activate a value SIM (includes first recharge) or $2 SIM and recharge for the first time from 29 April 2024 - 01 July 2024.

$365 SIM sale: Online only offer, valid on $365 SIM purchases and for new customers only. SIM includes first rehcarge; discount does not apply to subsequent recharges. Limited to one promotional item per customer. Offer valid from 9am 23 April 2024 and ends 11.59pm (AEDT) 20 May 2024.

$35-$70 Recharge/SIM: First recharge by 29 April 2024 and third recharge by 01 July 2024.

$230 & $300 Recharge/SIM: First recharge by 29 April 2024.

$365 Recharge/SIM: First recharge by 29 April 2024.

250Mbps/150Mbps speed cap: Speed cap applies to 4G and 5G networks. Your capped download speed is the maximum potential download speed for data included in your recharge. Factors that affect typical speeds include location, distance from base station, local conditions, concurrent users, hardware and software configuration and download/upload destination.

5G is rolling out in selected areas and available with a compatible device. In non 5G coverage areas, you'll automatically switch to 3G or 4G.

Rollover unused data to use within your next recharge when you recharge $22, $35, $45, $55 or $70.

UNLTD® Calls and Texts includes national calls and text (SMS & MMS) to standard national numbers. Excludes calls and texts (inc. MMS) to international numbers, satellite and premium numbers (eg. 19xx numbers), operator assisted calls (most 12xx numbers) and all use overseas.

UNLTD International calls includes calls from Australia to standard numbers in the selected countries. 300/1200/3600 mins includes calls to standard international numbers from Australia. 300/1200/3600 texts includes standard texts (SMS & MMS) to eligible countries. Both exclude premium services and video calls. For a complete list of included calls and destinations go
to boost.com.au/international

$35 - $70 Recharge/SIM pack includes the following international inclusions: Unlimited international standard calls to the following 20 destinations: Brazil, Canada, China, France, Germany, Hong Kong, India, Indonesia, Ireland, Japan, Malaysia, Netherlands, New Zealand, Singapore, South Korea, Taiwan, Thailand, United Kingdom, USA, Vietnam. Plus 300 mins of standard calls to the following 30 destinations: Argentina, Austria, Bangladesh, Cambodia, Chile, Colombia, Denmark, Finland, Greece, Iran, Iraq, Israel, Italy, Kuwait, Mexico, Nepal, Norway, Pakistan, Peru, Philippines, Poland, Qatar, Romania, Saudi Arabia, Serbia, South Africa, Spain, Sri Lanka, Sweden, UAE. Plus 300 standard texts to eligible countries.

$230 Recharge/SIM pack includes the following international inclusions: Unlimited international standard calls to the following 20 destinations: Brazil, Canada, China, France, Germany, Hong Kong, India, Indonesia, Ireland, Japan, Malaysia, Netherlands, New Zealand, Singapore, South Korea, Taiwan, Thailand, United Kingdom, USA, Vietnam. Plus 1200 mins of standard calls to the following 30 destinations: Argentina, Austria, Bangladesh, Cambodia, Chile, Colombia, Denmark, Finland, Greece, Iran, Iraq, Israel, Italy, Kuwait, Mexico, Nepal, Norway, Pakistan, Peru, Philippines, Poland, Qatar, Romania, Saudi Arabia, Serbia, South Africa, Spain, Sri Lanka, Sweden, UAE. Plus 1200 standard texts to eligible countries.

$300 Recharge/SIM pack includes the following international inclusions: Unlimited international standard calls to the following 20 destinations:Brazil, Canada, China, France, Germany, Hong Kong, India, Indonesia, Ireland, Japan, Malaysia, Netherlands, New Zealand, Singapore, South Korea, Taiwan, Thailand, United Kingdom, USA, Vietnam. Plus 3600 mins of standard calls to the following 30 destinations: Argentina, Austria, Bangladesh, Cambodia, Chile, Colombia, Denmark, Finland, Greece, Iran, Iraq, Israel, Italy, Kuwait, Mexico, Nepal, Norway, Pakistan, Peru, Philippines, Poland, Qatar, Romania, Saudi Arabia, Serbia, South Africa, Spain, Sri Lanka, Sweden, UAE. Plus 3600 standard texts to eligible countries.

Boost Extras: An active recharge is required to use a $5 or $20 Data Pack. Service provided by Telstra Limited ABN 64 086 174 781. For personal use only. Telstra Fair Play Policy applies. For full consumer advice including Critical Information Summaries and Privacy Policy, please click here. Telstra will be switching off 3G in 2024. After switch off you will still be able to access the Telstra Mobile Network provided your handset is 4G voice enabled and 4G 700MHz compatible. Find out more.

Roaming: Available in 40 countries. Your pack is active from the time of purchase and will expire at the same time on the last day. Call minutes include incoming & outgoing calls. Included calls and texts exclude premium, satellite and video calls and messages. Terms of use

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What should I do if my eSIM-enabled device is lost or stolen?

Things you need to know

What should I do if my eSIM-enabled device is lost or stolen?