How do I restore my service if my eSIM profile has been deleted or is missing?
You can restore your service and eSIM profile in the My Boost Mobile App on your eSIM-enabled device. In some cases, the restored profile activation can take up to four hours.
In the My Boost Mobile app
- Sign in to My Boost Mobile in a browser with your Boost Mobile username and password
- Choose Get help and click your service number.
- Select Set up or manage eSIM
- Choose Transfer or restore eSIM. If the option doesn't appear, either you don’t have an existing Boost Mobile service to manage, or your device is not eSIM compatible.
- To reconnect, restart the device or switch flight mode on and off.
Important:
If you can’t receive a Boost Mobile PIN by email or SMS, please contact us for further assistance.
The Transfer or restore eSIM feature will be blocked for 24 hours after a series of unsuccessful attempts. Contact us for further assistance.