What if I see an error when transferring from my current iPhone to eSIM on a new iPhone?

If you're transferring your existing Boost Mobile service to a new iPhone, you may see an error message stating that your number can't be transferred. To complete the transfer, finish setting up your new iPhone and use the Transfer or restore eSIM feature in the My Boost Mobile App on your new phone.

You can find this in the services section of the app or in the get help section. 

In the get help section, select your service, scroll down and select set up or manage eSIM.