Service Legals
All that legal stuff that at some
point you may need to know.
The Refurb Shop
Trade-in
Previous CIS documents
Critical Information Summary - Boost Mobile Prepaid (before 4 July 2023)
Critical Information Summary - Boost Mobile Prepaid (05 Jul 2022)
Things you need to know
All data offers are valid for new customers only who activate a value SIM or $2 SIM between 22 October 2024 – 10 March 2025. More
$39 SIM Sale: Online only offer, valid on SIM purchases and for new customers only. SIM includes first recharge; discount does not apply to subsequent recharges. Limited to one promotional item per customer. Offer valid from 12.01am 19 November 2024 and ends 11.59pm (AEDT) 16 December 2024.
$49 SIM Sale: Online only offer, valid on SIM purchases and for new customers only. SIM includes first recharge; discount does not apply to subsequent recharges. Limited to one promotional item per customer. Offer valid from 12.01am 19 November 2024 and ends 11.59pm (AEDT) 30 December 2024.
$300 SIM Sale: Online only offer, valid on $300 SIM purchases and for new customers only. SIM includes first recharge; discount does not apply to subsequent recharges. Limited to one promotional item per customer. Offer valid from 12.01am 3 December 2024 and ends 11.59pm (AEDT) 16 December 2024.
$59 & $74 eSIM Sale: Online only offer, valid on SIM purchases and for new customers only. SIM includes first recharge; discount does not apply to subsequent recharges. Limited to one promotional item per customer. Offer valid from 12.01am 19 November 2024 and ends 11.59pm (AEDT) 16 December 2024.
$39-$365 Recharge/SIM: All offers valid for new customers only who activate or first recharge by 10 March 2025. $39-$74 Offer: remaining two recharges by 10 May 2025.
250Mbps/150Mbps speed cap: Speed cap applies to 4G and 5G networks. Your capped download speed is the maximum potential download speed for data included in your recharge. Factors that affect typical speeds include location, distance from base station, local conditions, concurrent users, hardware and software configuration and download/upload destination.
5G is rolling out in selected areas and available with a compatible device. In non 5G coverage areas, you'll automatically switch to 4G.
Rollover unused data to use within your next recharge when you recharge $26, $39, $49, $59 or $74.
UNLTD® Calls and Texts includes national calls and text (SMS & MMS) to standard national numbers. Excludes calls and texts (inc. MMS) to international numbers, satellite and premium numbers (eg. 19xx numbers), operator assisted calls (most 12xx numbers) and all use overseas.
UNLTD International calls includes calls from Australia to standard numbers in the selected countries. 300/1200/3600 mins includes calls to standard international numbers from Australia. 300/1200/3600 texts includes standard texts (SMS & MMS) to eligible countries. Both exclude premium services and video calls. For a complete list of included calls and destinations go to boost.com.au/international
$39 - $74 Recharge/SIM pack includes the following international inclusions: Unlimited international standard calls to the following 20 destinations: Brazil, Canada, China, France, Germany, Hong Kong, India, Indonesia, Ireland, Japan, Malaysia, Netherlands, New Zealand, Singapore, South Korea, Taiwan, Thailand, United Kingdom, USA, Vietnam. Plus 300 mins of standard calls to the following 30 destinations: Argentina, Austria, Bangladesh, Cambodia, Chile, Colombia, Denmark, Finland, Greece, Iran, Iraq, Israel, Italy, Kuwait, Mexico, Nepal, Norway, Pakistan, Peru, Philippines, Poland, Qatar, Romania, Saudi Arabia, Serbia, South Africa, Spain, Sri Lanka, Sweden, UAE. Plus 300 standard texts to eligible countries.
$300 Recharge/SIM pack includes the following international inclusions: Unlimited international standard calls to the following 20 destinations: Brazil, Canada, China, France, Germany, Hong Kong, India, Indonesia, Ireland, Japan, Malaysia, Netherlands, New Zealand, Singapore, South Korea, Taiwan, Thailand, United Kingdom, USA, Vietnam. Plus 3600 mins of standard calls to the following 30 destinations: Argentina, Austria, Bangladesh, Cambodia, Chile, Colombia, Denmark, Finland, Greece, Iran, Iraq, Israel, Italy, Kuwait, Mexico, Nepal, Norway, Pakistan, Peru, Philippines, Poland, Qatar, Romania, Saudi Arabia, Serbia, South Africa, Spain, Sri Lanka, Sweden, UAE. Plus 3600 standard texts to eligible countries.
Boost Extras: An active recharge is required to use a $5 or $20 Data Pack. Service provided by Telstra Limited ABN 64 086 174 781. For personal use only. Telstra Fair Play Policy applies. For full consumer advice including Critical Information Summaries and Privacy Policy, please click here.
Network coverage: If you purchase a Boost SIM you must make sure your device is compatible with the Telstra network, including that it is able to make calls to emergency services. If your device is not compatible, it may be blocked and may not have access to voice or data services or be able to call emergency services (including triple zero). See here for more information on compatible devices.
Roaming: Available in 40 countries. Your pack is active from the time of purchase and will expire at the same time on the last day. Call minutes include incoming & outgoing calls. Included calls and texts exclude premium, satellite and video calls and messages. Terms of use
Need help paying for your mobile service? Boost Mobile is brought to you working in partnership with Telstra. If you’re finding it difficult to pay for your mobile services, Telstra can help see you through difficult times. For more information see Telstra’s Payment Assistance Policy or using the Boost Mobile app, via the Payments tab.