Frequently Asked Questions
Why do you need to verify your number???
It is a legal requirement that we verify all customers who wish to transfer their number to Boost from another provider.
This authentication process has been implemented industry-wide to protect you and limit fraud, by preventing people from improperly transferring other people’s phone numbers.
How does it work?
A six-digit code will be sent via SMS to the mobile number being transferred.
To verify that you have access to the phone number, you’ll need to enter this code into the activation section of the Boost website.
Why are we doing this?
Number transfer verification ensures that a customer has access to the mobile service they are requesting to transfer.
This helps us to protect our customers from fraud and illegitimate number transfers.
I don’t want to complete the verification process. what happens to my order if i don’t verify my number?
It is a legal requirement that we verify all customers who wish to transfer their number to Boost from another provider.
Your mobile service will not be transferred to Boost without successful completion of the verification process.
I don't have cellular coverage to receive a sms code?
We can now send an SMS over Wi-Fi.
Please try connecting to Wi-Fi and then ask us to resend the code.
I accidentally deleted my SMS code / I never received the SMS code?
Don’t worry, we can send you another.
You can even request another code yourself through our online shop.
My verification is no longer working?
Your SMS code only works for 24 hours; don’t worry though,if it expires you can request one again in activate on the Boost website.
I’ve entered my code incorrectly too many times online or resent the SMS code too many times online?
Don’t worry,simplyMessage usfor assistance. Alternatively, you can just wait 24 hours and then try again later.
I have a SIM but do not have access to a working handset?
In order to receive the verification SMS, please borrow a working handset and insert your current SIM.
I don't have an active SIM with my current provider?
If the SIM has been lost or stolen, please get a replacement SIM from your current provider to complete your number transfer.
I think my services has been fraudulently transferred, who can help?
If you suspect your service has been fraudulently transferred (including if you suspect that it has been transferred without your permission), you should immediately contact your current provider, and the Australian Federal Police or the relevant State or Territory Police immediately to report that activity.
You should also immediately report that activity to Scamwatch or IDCARE. There is no need to contact Boost - we cannot cancel it for you, as the number is in transit and is therefore not in Telstra’s systems yet.