PREPAID TRANSFER VERIFICATION

When transferring your number to Boost, you’ll be sent an sms to verify you have access to the phone number that is being transferred.

It is a legal requirement that we verify all customers who wish to transfer their number to Boost from another provider. 


This authentication process has been implemented industry-wide to protect you and limit fraud, by preventing people from improperly transferring other people’s phone numbers. ​

A six-digit code will be sent via SMS to the mobile number being transferred.

To verify that you have access to the phone number, you’ll need to enter this code into the activation section of the Boost website.

Please immediately contact your current provider.

There is no need to contact Boost - we cannot cancel it for you, as the number is in transit and is therefore not in Boost’s systems yet.

If you suspect that your service is being transferred without your permission, you should contact the Australian Federal Police or the relevant State or Territory Police immediately to report that activity.  You should also immediately report that activity to Scamwatch or IDCARE.

If you suspect your service has been fraudulently transferred (including if you suspect that it has been transferred without your permission), you should immediately contact your current provider, and the Australian Federal Police or the relevant State or Territory Police immediately to report that activity.

You should also immediately report that activity to Scamwatch or IDCARE. There is no need to contact Boost - we cannot cancel it for you, as the number is in transit and is therefore not in Telstra’s systems yet.