How do I get my PIN or PUK code?

On your SIM packaging

When you buy your SIM card, it’s attached to a larger piece of plastic that you pop it out of. Your actual SIM also has a series of numbers printed on it. Your PUK code is the 8 digit number found on either the SIM or the additional SIM packaging.

By default, your PIN code is the last 4 digits of your PUK code – but obviously if you’ve changed your PIN code yourself, this will no longer apply.

Or speak to the customer service team

You can call our team on 1800 100 933 (8am-8pm, AEST 7 days) or Message us (7am-11pm, AEST 7 days) and one of the team will be able to help get the info you need.