How do I get my PIN or PUK code?

On your SIM packaging

When you buy your SIM card, it’s attached to a larger piece of plastic that you pop it out of. Your actual SIM also has a series of numbers printed on it. Your PUK code is the 8 digit number found on either the SIM or the additional SIM packaging.

By default, your PIN code is the last 4 digits of your PUK code – but obviously if you’ve changed your PIN code yourself, this will no longer apply.

Retrieve it online

If you’ve thrown away the packaging that came with your phone, don’t stress. You can retrieve your PUK code online with your full name, mobile number and date of birth as shown on your account. Enter those details here and you’ll be provided with your PUK code.

Or speak to the customer service team

You can always take the old-school option and chat to us. Simply Message us (7am-11pm. 7 days) and one of the team will be able to help get the info you need.