Boost ID
What is a Boost ID and why do I need one?
A Boost ID is a username and password that you can use to log into the My Boost Mobile app.Your Boost ID ...
Change account ownership
How to change your account ownership
To transfer your account to another person, or to update account details, please contact us. You can call 1800...
Extend your ring time
How to extend your ring time
To extend your phone's ring time, follow these simple steps:
On your Boost mobile dial **61*101**(number of seconds: ...
Manage your service
How to manage your service
The easiest way to manage your service is in the My Boost Mobile app.
With the My Boost Mobile app you can recharge, set...
Spam, prank or unwanted calls
How to stop spam, prank or unwanted calls
If you are experiencing nuisance calls or messages, please contact us so we can further investigate it wi...
Recharge History
How do I see my recharge history?
You can see your recharge history in the My Boost Mobile app.
Simply open the My Boost Mobile app and sign in wi...
Check for service disruptions
How to check for outages or service disruptions
If you are unable to use your Boost Mobile to send SMS, make calls or get online, it may be due t...
Does you number expire
How long before my number expires?
Your number will expire if you do not recharge your service for 6 months.
Request A Refund
How do I request a refund?
If you made a purchase on the Boost website
If you believe you’ve been incorrectly charged and would like a refund, plea...
Cancel Your Service
Cancel your service
If your phone isn’t recharged for a period of 6 months it will be deemed inactive and you will lose your number.
To cancel your...
Change Your Account Details
How do I change my account details?
To change your account details, please Message us or contact our Customer Care team on 125 8881.
Boost Mobile Replacement SIM
How do I get a replacement SIM?
If you’ve lost your SIM or got a new phone and your SIM card doesn’t fit, don’t worry. We can organise a new SIM t...
Cancel Your Prepaid Service
How do I deactivate my service?
If your phone isn’t recharged for a period of 6 months it will be deemed inactive and you will lose your number.
T...
How To Check Your Mobile Plan
How do I check which plan or offer I'm on?
Our current plan is Boost Mobile Prepaid
If you joined Boost between 1 September 2020 and 1 February 20...