Boost ID

Account & Settings
What is a Boost ID and why do I need one? A Boost ID is a username and password that you can use to log into the My Boost Mobile app.Your Boost ID ...

Change account ownership

Account & Settings
How to change your account ownership To transfer your account to another person, or to update account details, please contact us. You can call 1800...

Extend your ring time

Account & Settings
How to extend your ring time To extend your phone's ring time, follow these simple steps: On your Boost mobile dial **61*101**(number of seconds: ...

Manage your service

Account & Settings
How to manage your service The easiest way to manage your service is in the My Boost Mobile app. With the My Boost Mobile app you can recharge, set...

Spam, prank or unwanted calls

Account & Settings
How to stop spam, prank or unwanted calls If you are experiencing nuisance calls or messages, please contact us so we can further investigate it wi...

Recharge History

Account & Settings
How do I see my recharge history?  You can see your recharge history in the My Boost Mobile app. Simply open the My Boost Mobile app and sign in wi...

Check for service disruptions

Account & Settings
How to check for outages or service disruptions   If you are unable to use your Boost Mobile to send SMS, make calls or get online, it may be due t...

Does you number expire

Account & Settings
How long before my number expires? Your number will expire if you do not recharge your service for 6 months.

Request A Refund

Account & Settings
How do I request a refund? If you made a purchase on the Boost website If you believe you’ve been incorrectly charged and would like a refund, plea...

Cancel Your Service

Account & Settings
Cancel your service If your phone isn’t recharged for a period of 6 months it will be deemed inactive and you will lose your number. To cancel your...

Change Your Account Details

Account & Settings
How do I change my account details? To change your account details, please Message us or contact our Customer Care team on 125 8881.

Boost Mobile Replacement SIM

Account & Settings
How do I get a replacement SIM? If you’ve lost your SIM or got a new phone and your SIM card doesn’t fit, don’t worry. We can organise a new SIM t...

Cancel Your Prepaid Service

Account & Settings
How do I deactivate my service? If your phone isn’t recharged for a period of 6 months it will be deemed inactive and you will lose your number. T...

How To Check Your Mobile Plan

Account & Settings
How do I check which plan or offer I'm on? Our current plan is Boost Mobile Prepaid If you joined Boost between 1 September 2020 and 1 February 20...