Where to go for Help & Support

Getting Started
Where to go for Help & Support If you have a question, chances are someone else has a similar one. Check out our FAQs , Refurbished FAQs, or ou...

Create a Wi-Fi hotspot

Getting Started
How to turn your phone into a Wi-Fi hotspot Using your phone to create a Wi-Fi hotspot for other devices is easy. To create a hotspot on an iPhone:...

Boost ID

Account & Settings
What is a Boost ID and why do I need one? A Boost ID is a username and password that you can use to log into the My Boost Mobile app.Your Boost ID ...

Manage your service

Account & Settings
How to manage your service The easiest way to manage your service is in the My Boost Mobile app. With the My Boost Mobile app you can recharge, set...

Transfer Your Number to Boost

Getting Started
How do I bring my number to Boost? Transferring your number to Boost Mobile service is easy. Simply head to activate and choose ‘keep existing num...

Boost Mobile Activation: Activate Your SIM

Getting Started
How do I activate my SIM? You can activate your SIM using your existing number or we’ll give you a new one.   Before you start, you’ll need: Your ...

Setup Voicemail or MessageBank

Getting Started
How do I set up and change my MessageBank or Voicemail? How to set up MessageBank® Call 101 from your mobile Follow the prompts to set up your per...

Divert Calls to Voicemail

Getting Started
How do I divert calls to Voicemail? To divert calls to Voicemail: When unreachable, dial *62*101# When busy, dial *67*101# To cancel the divert t...

Purchase a SIM: Find a Boost Retailer

Getting Started
How do I purchase a SIM? There are two ways to get your hands on a Boost SIM: In our online shop. At your local Boost Retailer. Boost currently s...

Boost Mobile Coverage

Getting Started
What coverage do I get with Boost Mobile? Boost Mobile is on the full Telstra mobile Network providing coverage to 99.5% of the population and cove...

SIM Card Size: What Do You Need?

Getting Started
What SIM card size do I need? There are three different SIM card sizes for phones: Standard, Micro and Nano. The best way to find out the size of ...